We got to the hotel at 9:20pm and were told by the woman at registration that they are sold out of our room..... The one we booked and paid for a week prior to our reservation. They offered to down grade the room at no charge but that was not a realistic option for our family of 5. The women at guest registration called the manager, Paul Hardy, who told her he had sent an email to us earlier in the day (a review of my inbox and junk folder determined that to be a lie). To make a long story short, the hotel overbook and provided no assistance locating a new room. This is a Marriott hotel, they have tons of proerties in the area. I would expect a little better customer service.
- Free Wifi
- Free Parking