We got to the hotel at 9:20pm and were told by the woman at registration that they are sold out of our room..... The one we booked and paid for a week prior to our reservation. They offered to down grade the room at no charge but that was not a realistic option for our family of 5. The women at guest registration called the manager, Paul Hardy, who told her he had sent an email to us earlier in the day (a review of my inbox and junk folder determined that to be a lie). To make a long story short, the hotel overbook and provided no assistance locating a new room. This is a Marriott hotel, they have tons of proerties in the area. I would expect a little better customer service.
- Official Description (provided by the hotel):
- Welcome to one of the most comfortable North Phoenix extended-stay hotels, the TownePlace Suites Phoenix North. Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure you maintain the same daily routine as you do at home. Our extended-stay hotel's convenient location is across the street from Metrocenter Mall in North Phoenix, AZ, and next door to the Black Canyon Conference Center. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. Discover one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. ... more less
- Reservation Options:
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- Also Known As:
- Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix