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“Not Originally Built as a Hilton Garden Inn”

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Hilton Garden Inn Phoenix Midtown
Ranked #47 of 175 Hotels in Phoenix
Prescott, Arizona
Level Contributor
178 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Not Originally Built as a Hilton Garden Inn”
3 of 5 bubbles Reviewed 19 February 2012

If you are familiar with Hilton Garden Inns in general, you may be disappointed with this hotel. It was not built as a Hilton Garden Inn, but converted from a Lexington Hotel. As a result, the hotel does not have some of the physical features - large, bright, airy lobby and dining area - that are the norm. It felt a little boxed in as a result.

That said, the location is good (just off Central, connected to an office building), the service is friendly and competant, they have the standard breakfast offerings (important to me), the room was large and clean, and the free wi-fi worked. The pool area is nice and well-maintained.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RunawayBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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607 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
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English first
Tucson, Arizona
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 3 February 2012

I have been staying here once a month for the last year and a half. In a nutshell, it is a nice hotel with a great front desk. The rooms are not fancy, but they are always clean and usually pretty quiet. The attached full-service Health Club is a big plus. I agree it is a "solid" place; not fancy, but a nice place to stay. The pros:
1. Great front desk and maintenance staff
2. Clean rooms
3. The aforementioned Health Club
4. Nice Lobby
5. Plenty of free parking
6. The pool and jacuzzi look nice, although I have never used them
The cons:
1. Heating and Cooling system is out of date with the old "dial" controls. I have had instances where the room did not cool as much as I thought it should.
2. The restaurant breakfast service can be more miss than hit. I have tried it twice and will not eat there again due to poor service.
3. You must walk outside to get from one wing of the hotel to the lobby. In Phoenix this is usually not an issue, but I have been rained on once or twice.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WannaTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, Iowa
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 22 December 2011

We've always been happy with Hilton Garden Inns and have appreciated the "familiar" feel of them. This one, however, was entirely disappointing! The rooms felt old and dated, with stained carpeting, crumbling ceiling in the bathroom, old fixtures, uncomfortable dated furniture, and absolutely no freebies (i.e. breakfast or afternoon snacks). Breakfast was way over-priced and poorly staffed. Our room wasn't ready in time, we weren't happy with our room but had no other choices. The manager is rude and snippy, and didn't appear to care at all for the company's slogan regarding satisfaction or it's free (which was prominently displayed at the check-in counter and on elevators...ironic). The only plus with this property was that guests can utilize a fitness club located nearby - it's a long walk but it's an ok fitness center.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debannegilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 December 2011

Stayed for the first time last week and enjoyed it so much I am considering making in my home base during a prolonged relocation to PHX. Yes this place has its quirks, with several different buildings in the property. Mine was a Cabana King overlooking the pool/palm trees. Room was huge, nice balcony with table and chairs, etc. Bedding was all new including mattress, which was to die for. Bar closes at 9pm, but all the rooms have refrigerators so stop by Circle K and grab a six pack. The gym is an attached facility that is way better than most hotel gyms. The location is just off Central so it's close to dozens of restaurants/shops yet it's quiet. I'm coming back.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nittany13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawthorne, New York
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 6 November 2011

This is a nice hotel and most of the staff is friendly. They try very hard to make the guest comfortable. The shuttle driver and bartender go out of their way tomake people feel welcome. The shuttle service is very dependable. The wait staff at breakfast are friendly too. However, it's a long walk to the room with luggage through a dark dining area or through the pool. Breakfast ALWAYS closes early so, if they say it's open until 10:00 and you get there are 9:45 almost everything is put away, which makes you feel uncomfortable and the restaurant closes on the weekends, Friday, Saturday and Sunday except for breakfast and room service shuts down on the weekends. There is also no security at this hotel what so ever. The gym next door that you have access to is pretty nice, but the staff isn't and they have signs which say Hotel key and photo ID required, No Exceptions which makes you feel uncomfortable before you even walk in to workout. I have stayed at much nicer Hilton Garden Inns and think the management needs to make sure that the Hilton offers more than this hotel. However, in comparison to the surrounding hotels being the Raddison. Fairfield Inn and Holiday Inn the HGI is much nicer. The only other option would be to stay at the full service Hilton or the Marriott, which are a bit further away. So it depends on the reason you are there and what amenities you want. It is close to the Light Rail..

Room Tip: Ask for a room in the main building away from an elevator and ice machine.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merishore25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Phoenix Midtown

Property: Hilton Garden Inn Phoenix Midtown
Address: 4000 N Central Ave, Phoenix, AZ 85012-1959
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Phoenix
#53 Business Hotel in Phoenix
#53 Romantic Hotel in Phoenix
Price range (per night): ₹ 5,075 - ₹ 14,263
Hotel Class:3 star — Hilton Garden Inn Phoenix Midtown 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Hotel Phoenix
Phoenix Hilton Garden Inn
Hilton Phoenix

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