Beautiful suite and wonderful view. Awesome breakfast! All the staff were so friendly and helpful. I liked picking my own room before arriving. Great happy hour! I really loved this place, can you tell??More
- Free Wifi
- Free Parking
Beautiful suite and wonderful view. Awesome breakfast! All the staff were so friendly and helpful. I liked picking my own room before arriving. Great happy hour! I really loved this place, can you tell??MoreShow less
We really appreciate the 5 star review and your stay with us here at The Embassy Suites. Thank you for taking the time to share your experience with others. We look forward to being your choice hotel when your travels bring you back to the Phoenix Scottsdale area. Thank you!
I would love to come back. The rooms are large suites! The staff are friendly, helpful, courteous. I love that they offer snacks and free happy hour drinks in the evening! I loved my overall stay at the hotel.
We are happy to hear that you enjoyed your stay! Thank you for taking the time to complete a 5 star review. We really do appreciate it. Thank you!
Staff was extremely helpful; desk, lounge, housekeeping, maintenance and breakfast.Made to order pancakes and omelets were a wonderful way to start the day. (along with other pastries and other hot and cold breakfast items) Very nice, clean, new decor and the rooms could not have been nicer or better equipped. The manager's happy hour was quite nice, organized and welcomed. As a conference attendee, this hotel was very easy to navigate. A shopping center with fast foods and a grocery store is about an easy 5 block walk. I attended another conference here several years ago and remember that it was quite nice but this was quite an excellent trip.
Thank you for taking the time to leave such a great 5 star review. The staff here truly enjoyed hosting your group. It was a lot of fun and we really look forward to the next event. Thank you again. We do appreciate you!
The Staff was all amazing. I’d like to make a special shout out for the guy with the crazy glasses! He was great. Always smiling and helpful. Love his glasses. David maybe?
Thanks so much. Incredible experience.
We had such a great time hosting the event you attended. Thank you for joining us and for taking the time to share your experience. We appreciate the 5 stars and will most definitely thank David for his great service. Thank you again!
Someone already was given the wheelchair when we checked in and they told me I could use the luggage cart to put my husband on (he is on oxygen with COPD) to get him to our room!!! I am not kidding!! Luckily I rented a handicapped scooter for delivery here tomorrow so I don’t have to push my husband around on a luggage cart for the rest of the weekend!!!!!
I am truly sorry that the wheelchair that we have available for guest use was not available when you needed it. We completely understand the importance of having one available and I am sorry that at the particular time it was needed, it was being used by another guest of ours. While the response from the staff was not correct, I can assure you that their intention was to provide some type of option (again not a correct response) but it definitely was an attempt to come up with something we could possibly help with. We do appreciate your feedback and will share your comments with the team to ensure we are properly offering assistance when needed. Thank you
Complementary happy hrs are great! The bartender Andrew was especially engaging and I watched as he referred to multiple customers by their first name, asked how their golf games were, etc. it brought a level of familiarity you expect at a local bar but I was definitely impressed at a hotel bar! You felt like you were instantly part of a community!
Thank you for taking the opportunity to recognize Andrew and his dedication to the service and experience he can create in our lounge area. He is a true example of the wonderful service that sets us apart from others and we will be happy to share this with him. Thank you!