I make reservation on 08/03/09 for 11/2/09. On 08/12 , we need to cancel this reservation, for personal reason. When I ask Kim by email and I live her phone message ( never answer on the phone-18779746329 ),for my refund of 467$. she send me just one message, like on end of the month ( Aug) I will receive my refund. Today is 9/08/09 and do not have any phone or email or refund from her!
What business is this? What I can do to receive my many back?