When you see such a message on the marquee sign at the property entrance, you can be assured that the place has issues, even though I was hoping and praying that this wouldn't be the case here. After my 3 night experience here, I can say the only reason to stay here is for the convenience of the marina boat slips. The front desk clerks can't even manage a "hello" or "welcome". They don't tell you that the wrist bands for entrance to the indoor pool facility change each and every day- forcing a trip to the front desk. Casino floor people and some of the dealers are real washouts. And the service in the so called "upscale" steak house is lacking. We got better service and encountered pleasant wait staff in town at the Crossroads Cafe and El Serape restaurant and the food's better too!
The room is pretty non descript. Noisy day and night but you have to expect this- its the river and many are partying up a storm. Stained carpeting but it seemed on the surface to be clean. They are all riverview rooms which is the only plus. We had trouble with slow shower draining, noisy AC and the frosting on the cake - The LOUD fire alarm going off at 11:15pm and again at 3:15 am the first two nights of our stay. Of course, these turned out to be "false alarms" and of course the front desk can only say sorry but won't do anything to make it up to the guests-like discounting the room or even free buffet passes. One of the pool attendants treated us like thieves and trespassers because we didn't have the correct day's wrist band for admittance to the indoor pool area. Believe me, I don't want to steal one of their crummy pool towels or sneak any friends in- I would be too embarrassed. I found out we were fortunate- the housekeeper changed the bedding and towels everyday in our room. In the other room I was also paying for, it only happened one day.
Its too bad, because as others have said this property could be one of the better Indian Gaming Resorts in AZ or Cal. The only employee who actually seemed sympathetic about the whole deal was Janelle, a pool attendent. At least she seems sincere.
- Official Description (provided by the hotel):
- We provide an exciting and fun entertainment experience with a Beautiful Resort & Marina, Excellent Food and Beverage, State of the Art Games and National Level Concert Acts Our Customer Service is the "BEST" We treat our guests as we would like to be treated Our guests love Everything about us! ... more less
- Also Known As:
- Bluewater Hotel Parker
- Bluewater Resort Parker
- Blue Water Resort And Casino