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“Great food - terrible service”
Review of Swiss Bistro Banos

Swiss Bistro Banos
Ranked #9 of 215 Restaurants in Banos
Price range: ₹249 - ₹1,741
Cuisines: Swiss, International
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, Groups, Romantic
Dining options: Dinner, After-hours, Breakfast, Lunch, Reservations
Description: Swiss Bistro Banos, your gastronomic meeting point at the entrance of the amazonian rain forest. Since 2008 we offer Swiss & European specialties in a unique and authentic atmosphere. This year we added a terrasse lounge to enjoy the same dishes in a peacefull and relaxing garden in the center of Banos. Our professional Team will welcome you like at home to enjoy: - Swiss cheese fondue - Meat fondue - Selection of roestis - Meat & fish specialties - Deserts, hot chocolates and delicious coffees - Quality wines & spirits Bon appetit!
Reviewed 9 January 2019

A really attractive roof terrace. A nice looking menu, reasonably priced. Then everything went downhill.
After being seated we ordered some drinks, 15 minutes later some of the order arrived, 5 minutes later the missing drinks arrived. The food order was taken and we waited more than an hour with nothing. Repeated calls to the waiter to no avail, finally we stood up to leave and at that same moment the food arrived.
It was good and nicely presented. However totally overshadowed by the inadequate service.
Not recommended if you're hungry,

Date of visit: December 2018
    • Value
    • Service
    • Food
1  Thank PaintballMountain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (831)
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21 - 25 of 831 reviews

Reviewed 5 January 2019 via mobile

Sat down for a dinner late (9pm) on a random non-holiday night in late december. Ordered 2 main dishes which were actually quite good, if it had not taken an hour and 45 minutes to get the food. Worst part came when paying the bill - after paying with cash and waiting for change, waiter was no where to be found and we had to track him down to actually get the change back.

Bottom line, save you time and money and stay away...

Date of visit: January 2019
Thank 740oferw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PatrickSB, Director General at Swiss Bistro Banos, responded to this reviewResponded 9 January 2019

What a pain to read your terrible and (fraudulent?) comment.
On that night "in late december" (between Christmas and New Year - that means here in Ecuador holiday) the restaurant was full and you could maybe understand that our waiter was a little bit busy... that's why he could not bring you your change so quick as you expected. Thank you for your understanding.
We hope you enjoyed your stay in Ecuador & that you'll get a quicker service in Massachusetts.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2018 via mobile

What a treat to find a Swiss restaurant in Baños which is apparently Tun by someone from Lausanne area like us :) we stayed away from Swiss gourmet as we can get plenty at home.

The garden location was very charming and nice. Music was very authentic and slightly humorous! Service was solid. Food was good, but maybe more can be done to work on the presentation.

Overall recommendable!

Date of visit: December 2018
Thank markypao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2018 via mobile

We ate there several times. Once for breakfast and again for dinner during our 3-day stay in Banos. Excellent both times!! One of our favoeites!

Date of visit: December 2018
Thank mjtkf502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 December 2018 via mobile

This is a very good option in Banos, since there aren't so many good restaurants in town. Varied food, focusing in Swiss food.

Date of visit: December 2018
Thank Gabriela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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