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“Decent but not Five Star”

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Xelena Hotel & Suites
Ranked #11 of 69 Hotels in El Calafate
Certificate of Excellence
Reviewed 11 August 2017 via mobile

This is a decent hotel with adequate facilities and very nice views of the lake. However, in my opinion, neither the rooms, dining , service or recreational facilities deserve a five star rating. It is really an acceptable but not even excellent four star experience.

The restaurant, restaurant Mora, offered what looked like delicious meals but undoubtedly our most disappointing dinner in two weeks in Argentina and Chile. It was overpriced and mediocre. The food at the bar was fine and much more reasonably priced. The acoustics in the rooms are poor so you can hear your neighbors conversations.

Stayed: August 2017, travelled as a couple
Thank Steffen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 1,044 reviews

Reviewed 25 July 2017 via mobile

We checked out yesterday from a two day stay at the Xelena in El Calafates. The Xelena is a comfortable hotel with a good view of Lago Argentino. The hotel is built on a hill overlooking the lake and one must walk down the hill and across the street to reach it. It is a protected, marshy area off the lake but also a home to flamingos. The lobby is plain but clean with the bar off to the right. Check in was easy and the front desk staff very helpful.

The room was comfortable but lacked a coffee maker. The bed was comfortable although the sheets were a bit rough. The were two chairs which is good as many just have one. Other than that there is a safe and the bathroom was well appointed (water pressure in the shower is lacking).

The hotel has a breakfast room but although there are eggs and bacon, there's not a large selection of anything else. We found it a bit lacking. The hotel has a high end restaurant but we did not try it. We did eat at the bar, which has a good selection (hamburger was good but chicken sandwich was very dry).

The hotel offers a shuttle to the downtown but the last return to the hotel is 7:30 pm, too early to catch if one is eating dinner in town. A cab ride is approximately one hundred pesos.

All and all, a good hotel but not great.

Stayed: July 2017, travelled as a couple
1  Thank K2Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

The hotel is a boutique hotel. The views are stunning. The food at the bar is pretty good. The pool is indoors and there is a jacuzzi too. I recommend it. The breakfast is pretty complete. The front desk can arrange for tours. Perito Moreno Glacier and Estancia Cristina discovery tours are worth every penny.

Stayed: May 2017, travelled with family
2  Thank EW1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 May 2017 via mobile

The Xelena hotel is a very comfortable, clean,spacious hotel with stunning views of Lake Argentino . We were in a room with lake view . It was very quiet and spacious.
The hotel staff were very helpful and cordial. The breakfast was very good. We enjoyed casual food at the bar.
We enjoyed the heated pool and the spa.
It is a five star hotel locally, that means in the Santa Cruz province not internationally. With that said it is a great place to stay .
We couldn't be happier with the time we spent at the Xelena, look forward to another stay.

Stayed: May 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017

A bit out of town - but they have a shuttle, and you get great views across the lake. Very nice staff and food was fine as well. Large quiet bar near the main entrance - good jumping off points for excursions

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bobfrankk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xelena Hotel & Suites

Address: Rene Favaloro 3548, El Calafate 9405, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in El Calafate
#5 Business Hotel in El Calafate
#6 Luxury Hotel in El Calafate
#8 Family Hotel in El Calafate
#22 Romantic Hotel in El Calafate
Price Range: ₹ 7,977 - ₹ 19,272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Xelena Hotel & Suites 4*
Number of rooms: 70
Official Description (provided by the hotel):
Quiet and majestic, Argentine Lake grants Xelena Hotel & Suites Hotel that peculiar elegance and beauty conveyed by the Patagonian spirit. A high caliber proposal designed for guests to enjoy the best landscapes of Argentine Patagonia, at all times of the year. Confort and warmth define the Hotel`s personality and make the perfect match with the personalized attention and services that it offers its guests. The hotel counts on a Spa, boutique, gourmet areas and function rooms for social and business events. ... more   less 
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Also Known As:
Xelena Deluxe Hotel El Calafate
Xelena Hotel & Suites El Calafate, Patagonia

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