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All reviews shuttle bus every hour lovely spa bell staff swimming pool nice hotel spa area is bbq lamb hill overlooking hotel stay scrambled eggs and bacon fluent in english small gym hotel is located free transfer lago argentino superb views
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Reviewed 19 September 2017

We stayed in a hotel in early September 2017.
Very friendly hotel for first time visit to south Patagonia. Large room, free of charge shuttle-bus to El Calafate center, pretty restaurant.
The best impressions!

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Getaway391207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIdea, Alto Calafate Hotel at Alto Calafate Hotel Patagonico, responded to this reviewResponded 5 October 2017

Dear Игорь Ч

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Regards
Alto Calafate Hotel
e-commerce dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

I am not sure how things would have turned out if we had not booked the suite, but I was really glad we did! I greatly suggest to do so if you are staying here in this beautifully located hotel.

This hotel is located just before the entrance to the small city, sitting on a hill overlooking the city and Lago Argentina (lake Argentina).

The room itself was really amazing and definitely one of the best we have had ever in our trips. The room was really huge with two sinks, big closets, an entry hallway, a seating area, a shower and a bathtub. It felt bigger than my house! Everything was really clean and well taken care of except for the inside door which needs fixing...

The laundry service we had used cost around US$30 for two bags of clothing and were returned fast, nicely ironed and fresh.

It was really positive that the hotel offered a free shuttle bus service every 1 hour from the hotel to the city centre which was extremely useful.

The only reason i am not rating this hotel stay as excellent is due to the mediocre breakfast buffet which was quite limited and definitely needs enhancement.

Room tip: Choose the suite!
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MariosK204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIdea, e-commerce dept at Alto Calafate Hotel Patagonico, responded to this reviewResponded 5 October 2017

Dear Marios K

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! your complaints are being given our fullest attention and we regret for any issues that you may have had during your stay in the Alto Calafate Hotel.

Sincerely,
e-commerce dept

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Reviewed 9 August 2017

The rooms, the view and its facilities are really nice. But it looks like someone just decided not to put any more energy on that hotel. Common areas such as the swimming pools, spa area, gym were dirty, pipes would not drain, furniture broken, even windows were dirty, mold in walls. Truly sad. The food at the restaurant was also bad, badly cooked and highly priced.

It is still a nice place, don't get me wrong, but I think the people workign there could put more energy in keeping it in shape, especially because problems are not infrastucture related.

Room tip: All rooms are nice
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank danita09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIdea, e-commerce dept at Alto Calafate Hotel Patagonico, responded to this reviewResponded 11 August 2017

Dear danita09

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! your complaints are being given our fullest attention and we regret for any issues that you may have had during your stay in the Alto Calafate Hotel.

Sincerely,
e-commerce dept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Very good hotel and very good service Jose and all team member of the Barlovento Restaurant are amazing they go beyond our expectations my kids were sucks during the stay and they help us in every single visit in the restaurant they take are for our kids as family, the food is very good and the price are very competitive, the hotel crew even when they are very young provide good service, the free transfer to the city is very punctual and very convenient.

Francisco, Jose and a night lady who attend the restaurant are amazing.

I highly recommend this hotel.

Date of stay: June 2017
Trip type: Travelled with family
Thank T4230DDpablos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIdea, e-commerce dept. at Alto Calafate Hotel Patagonico, responded to this reviewResponded 19 July 2017

Dear T4230DDpablos

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Regards
Alto Calafate Hotel
e-commerce dept.

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Reviewed 25 May 2017

What a beautiful property. Sitting on the hill overlooking Argentina Lake, has the feel of a Swiss chalet. Great indoor heated pool and spa. Beautiful natural decor, lots of wood and stuffed leather lounges in front of the open fire. After a long day on the Glacier a perfect place to relax and have a good feed. Staff were lovely and attentive. Food was great - they do offer the BBQ lamb cooked over open fire - YUM.

Room tip: a lake view room is worth the extra money but you wont miss out either way - the Mt view rooms are also great.
Date of stay: April 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank TaniasTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesIdea, e-commerce dept. at Alto Calafate Hotel Patagonico, responded to this reviewResponded 6 June 2017

Dear TaniasTravels,
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Regards
e-commerce dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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