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“Not quite 'VERY GOOD'”

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Terrazas del Calafate Hotel
Ranked #26 of 70 Hotels in El Calafate
Certificate of Excellence
Reviewed 21 April 2015

We stayed at the hotel for four nights after reading some of the reviews. We had originally booked another hotel with excellent lake views but changed our booking, as this hotel is located a little closer to town. We thought we would have the option of having dinner at the hotel or walk into town on the days we were not too tired from the daily excursions.

Our room, a suite, was on the reception floor, at the end of the corridor. It had a large bathroom with a spa bath, plenty of good quality towels and the rest of the amenities expected in a four star hotel. We had a lovely view from the window and plenty of storage space. The only small niggles were the closet doors- which were difficult to open as they did not have runners- and the fiddly safe.

A major problem was the dining arrangements. There is a simple menu on offer, with set dishes that change every day, but food orders need to be made a day in advance- to our surprise this included small items from the normal menu like hamburgers, and there was absolutely no give on eating times. On the four nights, there were only three other tables set for dinner and dinners were given exact times to eat, one table at a time. The food was plentiful and the young waitress very friendly and chatty but unfortunately, if you were not able to make the exact timing, you had to walk, or take a taxi, into town to eat- whether lunch or dinner. An Argentinian couple, arriving at 14.30 after an excursion requested a sandwich and a glass of juice but there was no service at all. If the availability of food, drinks (juice or beers) and general dining arrangements were changed, it would be a massive improvement to the experience of staying here. This is essential and very important for guests to be made aware of!

Agreeing with other comments: the views from the lobby, dining room and upstairs rooms are lovely, the front of house service is much friendlier than in Buenos Aires, the breakfast larger, and of better quality than in other Argentinian hotels of this category. And yes, the music is rather loud in the breakfast room. Guest getting up early for trips can be heard thorough the walls, even when they try to be quiet, especially when they battle with the tricky safe.

All in all, a good place to stay. A suggestion, perhaps Trip advisor could review the possible grading as there is no medium between 'average' and 'very good'. Many places are 'good' without being 'average' although not quite making it to 'very good'.

Room Tip: Rooms on the 'Reception' floor have a very clear view.
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  • Stayed: April 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank luchyswanwick_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 278 reviews

Reviewed 26 March 2015

We stayed here for a total of 3 night ins February. 1 night on the way from Puerto Natales to El chalten to hike in los glaciares in Argentina. We were trying to arrange transport between El Calafate and El Chalten and they booked everything for us. We pestered them with tons of emails. They were so helpful that we stayed with them for two nights on the back.

Our room had a great view of the ocean, granted the hotel is about a 15 minute walk from the city centre but after hiking 90km in TDP and another 50 or so in Los Glaciares it didn't bother us one bit. Great staff and beautiful views if you face the ocean.

  • Stayed: February 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank humanOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2015 via mobile

A decent hotel, comfortable clean rooms with a great view. Friendly staff. Overall, the price didn't match the expectation. Minor criticism, but the laundry service was a huge hassle to use, they made me itemize every item in there and the bill came to $35 USD for one load! On average I have been paying around $8 per load and I just drop it off and it shows up in my room folded and clean the next day.

Stayed: February 2015, travelled as a couple
1  Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2015

The Good -- Terrazas del Calafate boasts gorgeous views of Lago Argentino. The included buffet breakfast was a very nice spread and much more than we expected. The dining room was very light and pleasant. The staff was friendly and helpful in planning our excursions and giving directions. The bed was very comfortable (firm) and the towels were larger and thicker than normally found in hotels. The view from our room was lovely. The hotel was quiet, but we could hear people through the walls, so it depends upon your neighbours. Request a room on the same floor as reception for the best view.

The Bad -- We selected this hotel because it scored very high in terms of cleanliness. There were other people's hair in the bathroom when we arrived. The room was a little run down. There are some details missing in terms of comfort such as only one glass in a double occupancy room and no tissues at all. We started with two bars of soap, one of which was removed and not replaced forcing us to use the same soap for the shower and our hands. There is inappropriate rock/ pop music being played during breakfast, which is grating first thing in the morning.

  • Stayed: February 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2015

Modern hotel with good sized rooms, bathroom with full sized bath and shower mixer. Out standing views. Not in the centre of town but only 20 mins or so to walk in to restaurants etc. You might need to book a table in the restaurant to eat here, and you have to order dinner the night before if you want to eat from the nightly changing menu which offers choice from 2 starters, 2 mains and 2 puddings, although they do have a permanent menu with good range of choices which you choose from on the day or even get as room service. Food and wine are reasonably priced, we had salad to share, 2 pizzas and a bottle of decent Malbec for 500 pesos. You may need to book ahead for tours in summer, I especially Pereto Moreno glacier, we arrived at 8:30 pm and couldn't get onto a tour the next day but we did get on one for the day after. The tour is definitely worth doing. Nearer to the hotel, If you can, you must visit the Reserva Laguna Nunez while you are here, it is a beautiful place with chances to see see several bird species just about 30 minutes walk away from the hotel

Room Tip: I think all rooms are equally as good as each other.
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  • Stayed: January 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KatyPh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Terrazas del Calafate Hotel

Address: Calle de los Alamos 2709, El Calafate 9405, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#19 Family Hotel in El Calafate
#20 Romantic Hotel in El Calafate
Price Range: ₹ 5,878 - ₹ 10,916 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Terrazas del Calafate Hotel 3.5*
Number of rooms: 20
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Also Known As:
Terrazas Del Calafate Hotel El Calafate, Patagonia

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