We stayed at the hotel for four nights after reading some of the reviews. We had originally booked another hotel with excellent lake views but changed our booking, as this hotel is located a little closer to town. We thought we would have the option of having dinner at the hotel or walk into town on the days we were not too tired from the daily excursions.
Our room, a suite, was on the reception floor, at the end of the corridor. It had a large bathroom with a spa bath, plenty of good quality towels and the rest of the amenities expected in a four star hotel. We had a lovely view from the window and plenty of storage space. The only small niggles were the closet doors- which were difficult to open as they did not have runners- and the fiddly safe.
A major problem was the dining arrangements. There is a simple menu on offer, with set dishes that change every day, but food orders need to be made a day in advance- to our surprise this included small items from the normal menu like hamburgers, and there was absolutely no give on eating times. On the four nights, there were only three other tables set for dinner and dinners were given exact times to eat, one table at a time. The food was plentiful and the young waitress very friendly and chatty but unfortunately, if you were not able to make the exact timing, you had to walk, or take a taxi, into town to eat- whether lunch or dinner. An Argentinian couple, arriving at 14.30 after an excursion requested a sandwich and a glass of juice but there was no service at all. If the availability of food, drinks (juice or beers) and general dining arrangements were changed, it would be a massive improvement to the experience of staying here. This is essential and very important for guests to be made aware of!
Agreeing with other comments: the views from the lobby, dining room and upstairs rooms are lovely, the front of house service is much friendlier than in Buenos Aires, the breakfast larger, and of better quality than in other Argentinian hotels of this category. And yes, the music is rather loud in the breakfast room. Guest getting up early for trips can be heard thorough the walls, even when they try to be quiet, especially when they battle with the tricky safe.
All in all, a good place to stay. A suggestion, perhaps Trip advisor could review the possible grading as there is no medium between 'average' and 'very good'. Many places are 'good' without being 'average' although not quite making it to 'very good'.
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- Also Known As:
- Terrazas Del Calafate Hotel El Calafate, Patagonia