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Reviewed 31 December 2017

Food was good & the bartender/sommelier was amazing, but the remainder of the service was poor & we're thankful to only be staying for an evening! We didn't get any sleep & highly recommend asking all hotels if they are willing to spend money on AC for sleep comfort... The golf course club house was closed Saturday evening as well...

Stayed: December 2017, travelled as a couple
Thank wannabaceo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela V, Gerente at Loi Suites Chapelco Hotel, responded to this reviewResponded 3 January 2018

Dear guest, We really appreciate your comments.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2017

Nice big modern room with lots of wardrobe space, a soothing decor and a gorgeous view of the mountains. The bathroom was big with a shower and a lovely large bath. Towels were high quality but there were no robes, face cloths or Kleenex. There was a fridge but no tea /coffee facilities.
The receptionists (female who checked us in and male who was on duty the rest of our stay) and bar tenders were absolutely delightful and the receptionists were very helpful and informative.
Dinner in the restaurant (empanadas and lamb) was heated in the microwave and pretty disgusting (menu very heavy on trout). Napkins were paper. We did not eat there again.

A split of Argentinian Chandon champagne arrived as a consequence of a chat at check in about why we were visiting Argentina. It was a lovely touch and very much appreciated. Thank you.

Breakfast buffet choices were very poor quality protein (processed ham and cheese), doughy croissants and it was high on other sugary items. Fruit, yoghurt and muesli etc were offered. No menu. No information. no service. Help your self to Coffee. No eggs on offer. And only green tea leaves.

As we finished breakfast on our second day (we brought our own tea bags) we saw other guests being offered a choice of eggs. I asked the receptionist about it and was told we should have been offered eggs. We were offered and tried scrambled on day 3. Revolting and I won’t embarrass the hotel by showing the photo. A selection of tea bags and a waffle machine also appeared on day 3.

The Gym was modern and functional. Indoor and outdoor pools very nice. We did not try the spa.

This is a golf, ski and spa resort. The golf club is actually run separately, as we discovered. The golf pro was dismissive once it was established that we were not hiring clubs. He might have learned something from us.....my husband has played 16 of the great golf resorts of the world as listed in the directory in the room. 17 now !

The course is really well maintained and challenging for all levels. The views are lovely. The quality of Food and the standard of service in the golf club restaurant is way better than in the hotel. The salmon and steak were excellent.

We would recommend the hotel but the food in the restaurant let it down badly.... this is a disadvantage as it is way out of town.

Stayed: December 2017, travelled as a couple
Thank Cassandra595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela V, Gerente at Loi Suites Chapelco Hotel, responded to this reviewResponded 25 December 2017

Dear guest, we really appreciate your comments. Help us on improving our service.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

My idea for this visit was to play golf in an special spot, and I was delighted with the result.
The room at the hotel was very good with an incredible view to the mountains and the golf course. The bed very comfortable, well heated ( the temperature outside was very low)
The meals were great although the choices not very wide.
The personnel of the hotel were very friendly.
Breakfast wasn´t the best in variety but good enough.
The golf field and the infrastructure of the club were superb.

  • Stayed: September 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 986franciscojavierr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela V, Gerente at Loi Suites Chapelco Hotel, responded to this reviewResponded 17 September 2017

Dear guest, thanks so much for your comments. We are glad to hear you really enjoy your stay at Loi Suites Chapelco Hotel.
Hope to have you here again.
Best regards
Gabriela Valencia

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Reviewed 16 August 2017

The hotel is supposed to be the best hotel in san martin, but the service was poor! The hotel is very far from the city and from the ski station, and they dont offer any type of transportation to get the guests into the city, acctually they couldnt care less about how you get there or how much it costs to get a taxi everytime you need to get to the city.
The place was not cleaned properly, my allergies were crazy there, I couldn't breathe at night.
Aside from this we experienced the worst snowstorm in 20 years, sure this is not the hotel's fault but the weather is predictable, I already knew a bad snowstorm was coming, so as a TOP LISTED hotel, they should have been prepared, store food, water, gas for the emergency generator, etc. but they didn't, and what happened is the power was out (no charging phones) than the water was out (no baths) and the food was also out (not even water to drink believe me or noT). We had to leave , to eat and other basic stuff and the front desk manager wouldt even offer her cell phone to call for a taxi, since ours couldn't be charged and the phone lines were ALSO dead. A complete nightmare !
Since I have been to san martin before, and after i left Loi I saw the city was working perfectly (aside from a few difficulties) I guarantee this is not the experience you want or should have in san Martin.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela V, Gerente at Loi Suites Chapelco Hotel, responded to this reviewResponded 17 September 2017

Dear guest, We are really sorry to hear that. Was the worst storm since the last 17 years and the hole town was collapsed.
We did our best and we keep working on improveing our service.
Best regards

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Reviewed 22 April 2017

As our journey to travel the amazing Route 40 to the South continue, we reach this wonderful hotel at the foot of the Andes and a close distance of the beautiful San Martin de los Andes town.
What could I tell you, it is nothing short of amazing, I had been in luxury hotels but I did not expect to see one there in such latitudes. The photos that I attach will let you judge by yourself.
Regarding the attention, the cleanliness, the services, the dinning and breakfast, it was second to none. And even more…. In a country where the internet and the cell phone technology works in some spots and not always good, the hotel Wi-Fi was more than acceptable.
On the other hand, due to the exchange rate, the stay here become a bargain.
No doubt is the place to stay, beside keep in mind that if you are a skiing person, Chapelco slopes, the best on Argentina, are just 15 Mi. away.

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ladope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela V, Gerente at Loi Suites Chapelco Hotel, responded to this reviewResponded 4 May 2017

Dear Guest, thanks for choosing Loi Suites Chapelco Hotel for your stay in San Martin de los Andes. We are glad to hear you enjoy our hotel and service. He hope to have you here again.
Best regards
Gabriela Valencia

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