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“A quality, reliable and comfortable choice in the East Valley”

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Hilton Phoenix/ Mesa
Ranked #7 of 57 Hotels in Mesa
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A quality, reliable and comfortable choice in the East Valley”
Reviewed 1 May 2012

While the hotel is aging, it generally shows well for its age and the huge rooms are as good as ever. Great workout and swimming pool facilities and the executive lounge is excellent.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJR996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 3 May 2012
Dear MJR996,

Thank you for your post. I am glad you enjoyed our facilities and Executive Lounge. We hope to see you in the near future and you will see improvements in our property as it is undergoing renovations.

Sincerely, Gary Levine, General Manager
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1,012 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Sacramento, California, USA
Level Contributor
84 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 April 2012

We stayed here to attend soe spring training baseball games and we were very thrilled with the service. Room was spacious and well appointed. Clean and ready to get into mid afternoon. The locaion is great as you can hit several ballparks easy from there plus many many restaurants are close. iof you want shopping it also s close..So this is a good choise for a family or businessman

Room Tip: Spacious and staff is helpful.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 26 April 2012
Dear Pdaleuski49,

Your post is much appreciated. I am pleased to hear you greatly enjoyed your stay with us. We look forward to having you here at the Hilton Phoenix East/Mesa in the near future.

Sincerely, Gary Levine, General Manager
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Vancouver, B.C.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2012

I stayed with two daughters recently for a week. I contacted the hotel prior with a message that we would be arriving by a late flight - they had confirmed 7 nights in an East facing room I had requested- but apologized when we got there - our first night had to be in a different room - this was not great at all - bad room, banging metal sound outside overlooking parking lot and roof fans, equipment. We were compensated for having to put us up for that first night in a terrible room with a buffet breakfast the next morning which was ok - but started us off with moving rooms for the second night which cut into our travel plans as we had to wait for the room - don't like leaving luggage in vacating room idea. The remaining six nights were nice overlooking the golf course at the back. Was only provided three smaller bath towels even though we were three women with longer hair . I asked that we be provided with at least two extra towels every day - and it only happened once - after that we got tired of asking. There was only an inside bathtub rack to hang towels to reuse - great difficulty keeping them dry!! So much for conserving towels :) !! The executive rate which was supposed to include Manager's reception every evening was nice - lots of appetizers etc. Great drinks!! However my two almost adult daughters who are a few months from University could not join me - this was disappointing and misleading when I booked - no mention of age restriction at night. They were allowed, however to join me for a continental breakfast every morning in the same room - which, when we booked the trip - is not explained on the hotel website (the over 21 rule for evening reception needs to be communicated to guests so that they know prior to booking). The hostess was very accommodating and lovely. The pool was ok but small - interesting how hotel website photography always makes things look so much bigger. We were shocked how the local area and people have been hit by the economic times - huge big box store strip mall across the street was like a ghost town - completely shut down and empty. The Fiesta Mall close by is limited - so we rented a car from the SEARS and drove to Scottsdale area Fashion Mall and stores, Cubs Spring training game at Hohokum etc. Easy access to freeways etc. Looks like an Embassy Suites idea without the atrium plants, tables, evening reception and breakfast.

Room Tip: East facing towards the golf course.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank westcoastseabreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 26 April 2012
Dear Westcoastseabreeze,

Thank you for taking the time to provide us with helpful feedback. Please accept my sincere apologies for the room mix up. We do everything we can to accommodate our guest requests, but due to high peak season we may fall short. Your housekeeping comments have been addressed with our housekeeping staff and will be fixed immediately. Our Executive Lounge does not allow anyone under the age of 21 to attend the evening reception and I do apologize if you were informed otherwise. Our websites and reservation staff does inform our guests of this. Once again I would like to thank you for providing us with valuable feedback that we use to improve our service for future stays.

Sincerely, Gary Levine, General Manager
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Portland, Oregon
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2012

Non-smoking room reeked of cigarette smoke; basic, but overpriced hotel.

Stayed April 2012, travelled with family
Helpful?
1 Thank mtpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, 11 April 2012
Dear Valued Guest,
I wanted to thank you for choosing the Hilton Phoenix East Mesa for your family trip. I do apologize that your accomidations left you less than satisfied as we strive to follow our motto "Everyone Leaves Happy" with every guest. Our Housekeeping department has been notified of this and is working on correcting the issue. Again I truely apologize for the smoke smell in your room and please do not hesitate to contact us if you wish to discuss this further. Thank you again for your feedback.
Have a great day.

Sincerely,
Alex Slingerland
Front Office Manager
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Macon, Georgia
Level Contributor
334 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 9 April 2012

Four night stay for business. Location near Fiesta Mall provides numerous choices for meals in addition to the hotel. Next to 60 providing rapid access to wherever you need to go in the area. Check-in was very good but had to change rooms due to temperature problems and second room was fine. Very few true balconies but suites do have a sliding door and you can step out but no room for a chair. Nice pool area but not many chairs. Executive lounge was small. Food was good. Internet worked fine. Exercise area good. Plenty of places to walk for exercise that felt safe and not too busy with traffic. Overall a very nice stay.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sometrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, 11 April 2012
Thank you for choosing the Hilton Phoenix East Mesa while staying in the valley of the sun and we thank you for your comments. We value our guests feedback and are always striving to make sure every guest leaves happy. It is with great pleasure to read about your stay with us. We hope to see you again soon!

Sincerely,
Alex Slingerland
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix/ Mesa

Property: Hilton Phoenix/ Mesa
Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price range (per night): ₹ 5,684 - ₹ 13,111
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa

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