We went to the amerian as we had a wonderful souvenir of this one when we came about 5 years ago.
The hotel still looks good frome the outside and the decoration are still greatbecause of their mix from modernity and local indian art.
First bad surpise was at the reception. The person who served us was good but without any sympathy. She didn't gave us any advise on what to do and when, just our room and when the breakfast was. The bell boy was very sympathic though.
Second surprise was the room. It's quite big but need refurbishment as the wallpaper and the walls are quite scratched and stained. The same is visible at the restaurant.
However, the pool area is very nice and pleasant.
Reception again.We asked for an excursión and they couldn't help us as they don't do travel agency... They finally called the agency to ask details but passed us the phone to make the enquiery by ourselves... We are lucky that my wife speaks spanish otherwise we wouldn't have been able to do this moon excursion to the falls..
Same thing happened the next day when we asked the reception if they could arrange a reservation in an italian restaurant that is not far from the hotel. They just dialed the number and passed us the phone to make the reservation. We found this a bit unfriendly and not so customer friendly, especially when...We went to the amerian as we had a wonderful souvenir of this one when we came about 5 years ago.
The hotel still looks good frome the outside and the decoration are still greatbecause of their mix from modernity and local indian art.
First bad surpise was at the reception. The person who served us was good but without any sympathy. She didn't gave us any advise on what to do and when, just our room and when the breakfast was. The bell boy was very sympathic though.
Second surprise was the room. It's quite big but need refurbishment as the wallpaper and the walls are quite scratched and stained. The same is visible at the restaurant.
However, the pool area is very nice and pleasant.
Reception again.We asked for an excursión and they couldn't help us as they don't do travel agency... They finally called the agency to ask details but passed us the phone to make the enquiery by ourselves... We are lucky that my wife speaks spanish otherwise we wouldn't have been able to do this moon excursion to the falls..
Same thing happened the next day when we asked the reception if they could arrange a reservation in an italian restaurant that is not far from the hotel. They just dialed the number and passed us the phone to make the reservation. We found this a bit unfriendly and not so customer friendly, especially when the hotel is a 4 star.
We spent two nights there and we were finally happy that we had two other nights in another hotel, the Aldea de la Selva, where it was much better. (I will make another review for this one soon).
So for this hotel, we had a good time 5 years ago but regretted a bit our visit this year.More
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