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All reviews family trip five star hotel very nice hotel the hotel staff gymnasium
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2 - 7 of 991 reviews
Reviewed 19 May 2018 via mobile

From the moment I checked in with Silvana at the reception till she checked me out a
few days later, everything has been exceptional. A wonderful town to visit and a great hotel to stay. Thank you, all.

Date of stay: May 2018
Trip type: Travelled on business
Thank NIBMIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

I am world traveller and have stayed in 5 star hotels around the wold, but this is the worst. The AC was not working, and when I asked the front desk, he told me to open the windows. At 2 am, I had to ask him to visit my room to show how terribly hot it was, and then he switched my room to another one.

Date of stay: May 2018
Trip type: Travelled solo
Thank Aman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMDP, General Manager at Sheraton Mar del Plata Hotel, responded to this reviewResponded 5 May 2018

Dear Aman,

Thank you for choosing Sheraton Mar del Plata!

We sincerely appreciate all your feedback and comments.

It is our main goal to make our guests’ stays memorable in the best of ways, therefore we are sorry to hear your experience was not satisfactory. As it was stated via e-mail, the departments involved are already aware of this issue, and working to excel our service on a daily basis.

Once again, we apologize for the inconvenience, and we hope to see you again in the near future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

I had had stay in a lote of 5 stars hotels around the world but this is the worse.
The AA doesn’t work. The clerk say is because the use there only one system in all the building. However in each roen there is a thermostat with a button of Cooler and Heat. This is incredible in a 5 stars sheraton hotel. So I try to open the window but it doesn’t open.
The swimming pool are only open on weekends so the guest that come to the hotel on the week days arent able to use it.
But we pay the 100% of the rate.
Don’t come to this hotel. This is the worst.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Jorge I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMDP, Gerente at Sheraton Mar del Plata Hotel, responded to this reviewResponded 8 April 2018
Google Translation

Estimado Jorge, muchas gracias ante todo por elegirnos para su estadía y por hacernos llegar sus comentarios. Lamentamos haberlo decepcionado en esta oportunidad, ya que no es esta la experiencia que deseamos brindar a nuestros pasajeros.
Esperamos poder sorprenderlo positivamente en una próxima estadía.
Cordiales saludos,

Gerardo Giampaolo
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

Stayed here for a family trip. Great location, bike ride to the beach. The hotel rents bikes, and close to shopping and restaurants. Try the killer cafe across the street. Also try to get there in the afternoon and make it to the Venice pier for sunset.

Date of stay: February 2018
Trip type: Travelled with family
Thank peetyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

We had a fabulous time at the Hotel- our perennial Marr del Plata base when we visit the City on both business and plasure. We liked our room- Number 515 very much and it was simply Heaven to luxuriate in the deep spa baths that these Ocean view rooms have and to turn on the water jets´button. The Gymnasium on the second floor was ideal for taking off those extra calories, too. What impressed us most of all was the courtesy and helpfulness of the staff who all went the extra mile for us! From the Reception to the Housekeeping staff, we experienced excellent service at all times!

Room tip: Go on. You need that ocean view!
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Perry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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