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Reviews (1,212)
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All reviewsmajor attractions are within walking distancesauna and jacuzzide juliobusiness tripbit wornexcellent locationmain shoppingbreakfast buffetnice hotelan updatedeluxe roomthe air conditioningnice poolmini barfree wificentral locationlong flight
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5 - 10 of 1,212 reviews
Reviewed 18 March 2018

Good location, convenient for most sights & museums although a taxi journey is needed to visit Recoleta. Hotel is very clean with an excellent breakfast. Staff very helpful when asking about what to visit & money changing.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Vivienne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded 20 March 2018

Dear Vivienne w,

Thank you for choosing the Pestana Buenos Aires Hotel and for your wonderful feedback. We are thrilled you loved our location as well as our facilities and courteous staff.

Thank you again for being our guest, and we hope to see you again on your next trip to Buenos Aires!

Best reagards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

My husband and I visited Argentina in March 2018. The Pestana Hotel was conveniently located just two blocks from Teatro Colón, clean and well kept, free breakfast that included eggs. It has a very nice indoor pool and good service.

Stayed: March 2018, travelled as a couple
Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Guest Service Manager at Pestana Buenos Aires, responded to this reviewResponded 17 March 2018

Dear Nancy T,
Thank you for taking the time to share your nice review of your recent stay at the Pestana Buenos Aires.
We are glad you had a pleasant time with us and that our facilities, breakfast and service were to your satisfaction!
We hope to have the honor of hosting you again soon,

Best regards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

The hotel needs total refurbishing and maintenance and upgrading of its facilities. the rooms do not have basic things like modern usb charging points and the bathrooms are very old, furniture needs to be replaced it is shabby and i think the entire hotel needs to be re done. Excellent location , but low in staff during breakfast there was utter chaos as only two staff were attending the whole lot of guest, there was only one pepper crusher in the breakfast area which was going from one table to another......pathetic...

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank rdskochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded 9 March 2018

Dear rdskochi,
Thank you for your review of your recent stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience.
Please be assured that we are taking immediate steps for improving our breakfast service to avoid such problems in future. It's our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Buenos Aires.

Best regards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018

Service, attention, location...all is excellent in the Pestana hotel. We was very happey, in family, The room is very clean and confortable. Piscina and spa is very, very nice. The personal and breakfast is very good

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank nunezmdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Guest Relations Manager at Pestana Buenos Aires, responded to this reviewResponded 6 March 2018

Dear nunezmdp,
Thank you for choosing Pestana Buenos Aires Hotel!
We are pleased to read you enjoyed your time with us and that our location, facilities and service were to your satisfaction, I will share your comments with the rest of the staff, they will be as happy as me for your nice review.
We look forward to your return visit soon.

Kind regards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018 via mobile

Stayed here a few times before, years ago but this has likely been the last time. This hotel has a great centric location but needs care. Seems that everything is getting old and worn, the rooms are in desparate need of a fresh coat of paint or better even, a renovation (rooms were clean though). Wifi didn't work in the morning hours, the pool, which used to be a great diffentiator didn't open until 11am - too late when you have a busy schedule on a business trip wanting to swim a few laps before leaving in the morning and the gym equipment is getting old (treadmill was working fine though). Breakfast buffet was okay, nothing special, but had the basic ingredients. Staff is forthcoming and friendly, no complaints. It may be a good deal cost wise, but I wouldn't give the hotel four stars anymore.

Stayed: January 2018, travelled on business
Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded 27 June 2018

Dear Mr. Raymond K,
I would like to thank you for spending the time to giving us your feedback.
While we pride ourselves in providing a memorable stay, I'm sorry to hear that we fell short of your expectations. Please accept our sincere apology for the overall service provided, and rest assured, your comments about hotel conditions and wi-fi signal have been noted and shared with management and the rest of the team in an effort to improve our service.

Thank you again for staying with us,
Best regards,

Emily Pérez
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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