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All reviews great location galerias pacifico reception staff florida street port area hop on hop off bus well located hotel nespresso machine shower door buffet breakfast is recommend this hotel superior room within walking distance business trip bars and restaurants excellent hotel short stay
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Reviewed 3 June 2018

Expecting the quality of service and premises at a Collection hotel abroad, I found the service , cleaning and breakfast quality at the Lancaster poorer . A nice, big suite facing the street , too noisy because of a bar/pub down the street though quiet at weekends. In general, dated decoration and carpets, the bedroom wooden floor getting flooded with water coming from the shower. Bell men in general, not helpful just standing or smoking outside. Receptionists very helpful and friendly. People serving breakfast: excellent, though coffee and food from the kitchen cold and average quality. Parking around the corner appreciated.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank agnesArgentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvana G, Director General at NH Collection Buenos Aires Lancaster, responded to this reviewResponded 4 June 2018

Dear AgnesArgentina
We want to thank you for giving us your comments and for your confidence in choosing the NH Collection Lancaster Hotel for your visit to Buenos Aires.
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We are taking note of your observations and we regret about what has happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
We sincerely hope to be able to revert your perception in other opportunities, please do not hesitate to contact to Milagros, our guest relations, at mb.rodriguez@nh-hotels.com for your next visit and we will make sure that you enjoy your stay.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

Nice hotel located in Av. Cordoba, close to the center, and to Puerto Madero (nice views and restaurants), the southern reserve costanera sur (for walking, joggign or cycling) and Buquebus (ferry trips to Uruguay). Excellent breakfast and staff. Some room amenities as well as gym machines could need a bit of maintenance. Good variety of TV channels. Enjoyed my stay there!

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank cristinaheraud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvana G, Director General at NH Collection Buenos Aires Lancaster, responded to this reviewResponded 2 June 2018

Dear Mrs. Cristinaheraud
We thank you for your cooperation in sending us your comment about your experience at the NH Collection Lancaster Hotel.
For us it is a pleasure to know that we have met your expectations regarding our facilities, location and the service provided by our staff. It is always a pleasure to receive favorable feedback.
We wish to welcome you very soon again, hoping to be your hotel of choice when visiting the city.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

I visited in May and NH Lancaster was a great place, Great location, great people, great service. The icing on the cake is that you should brush up on your Spanish class and all will be well.

Thanks for the great service... Milagros, Damian, Diego and all others. :-D

Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Awiti O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvana G, Director General at NH Collection Buenos Aires Lancaster, responded to this reviewResponded 29 May 2018

Dear Awiti O
We appreciate the time you have taken to leave us your opinion about your experience at NH Collection Lancaster Hotel.
We are glad to know that you have had a pleasant experience, and that the location, facilities and services offered to you have been to your liking.
We would love to have you again with us!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018

Location is good for Microcentro and also for Puerto Madero.

Reception, bar and restaurant employees are very courteous and willing to help.

Room size is good; closet a bit tight. Safe Box is small (old style) does not fit a large laptop. All things worked well in the bathrooms. Overall lighting in the room and bathroom is good. Nice the room did not have carpet. Bed was OK.

You will hear noise from above and adjacent rooms.

Little things need to be looked at; closet sliding doors needs adjustments, bathroom shows a bit decay that can easily be fixed if mauntained regularly.

I would definitely return.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank CandyManMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilagrosBelen, Guest Relations at NH Collection Buenos Aires Lancaster, responded to this reviewResponded 14 May 2018

Dear CandyManMia
First of all many thanks for your time and comments about NH Collection Lancaster Hotel, we really appreciate them!
We are so happy reading your wonderful experience that we feel we must keep on this track, analyzing every single detail like yours to help our guests to have an amazing stay in the hotel and in the city.
It will be a pleasure to meet them again in the NH Collection Lancaster, we are always at your disposal.
Cordially,

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Reviewed 8 May 2018

At first, I was a bit concerned the experience might be lacking, but I was quickly convinced otherwise.

The Lancaster is a historic institution for its bar, and the rooms have undergone a renovation, which brought their sound proofing towards the street up to date. You may hear a little something from the hallways and neighboring rooms, but I slept like a rock with no buses or horns disturbing me.

The rooms are relatively small, but I don't think that's a negative - after all, you're likely not going to Buenos Aires to hang out in your hotel room. The parquet floors have been nicely maintained and the Nespresso machine adds a nice touch (I believe it must be standard within the NH chain).

The breakfast buffet has good variety, and I was able to immediately sit down every day.

Location is excellent - you can walk to Puerto Madero and around the microcentro; many bars, shops and restaurants are very closeby.

I'll definitely consider going back, be it on business or personal travel.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank SAmTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilagrosBelen, Guest Relations at NH Collection Buenos Aires Lancaster, responded to this reviewResponded 14 May 2018

Dear SAmTrax
We appreciate the time you have taken to leave us your opinion about NH Collection Lancaster Hotel through TripAdvisor
We are glad to know that you have had a pleasant experience, and that the services offered to you have been to your liking.
Your pleasant words filled us with pride, and were sent to the staff to continue working in the same way We would love to have you again with us!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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