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3 - 8 of 431 reviews
Reviewed 10 January 2016

I had booked this hotel for 4 days, pre-payed. Upon check-in, I noticed that I could not use the in-room safe (inside the closet - it was not digital but mechanical, with a dial). I went down to the reception and asked for help with setting up the safe so that I can lock my valuables. The receptionist (who spoke perfect English, hail to that!) made a grin (as in saying: "Oh no, not again!" - this clearly told me that they already knew of this problem existing), told me that he will send someone to my room to help me. True, soon a very friendly staff appeared - I liked this guy, and he tried everything he could. He looked at the safe and concluded that that it was "unusable" and advised that I should not try to use it (he also said that there was something wrong with the batteries). He advised me to have my valuables stored all at the reception. For me, this would be quite inconvenient, I have to say. I had stayed at many different hotels in many different countries, but all of them had a working, usable safe inside my room. I have never experienced any problems with safety, or with any of my belongings missing or being stolen. I asked immediately if I could get, perhaps, another room (thinking that this may be the case with only this particular room and that other rooms may have a working safe). This staff called the reception and checked, and the response was "no available rooms now, perhaps tomorrow". Sorry, "tomorrow" was too late for me. I could really survive an old room, out-dated furniture, or a "too small TV" (I don't really care for that), etc., but in my world, there is no compromise with safety and security, ever, regardless of how "cheap" a stay may be.

As you guess, I did not feel safe and comfortable so I decided to check out, only 15 minutes after I checked in, inspite of loosing money (my four-day stay here was pre-payed). Rather than arguing with the staff (that would not bring anything good to anyone, and in the end it would not change anything to better), I decided to simply move on to another hotel for those 4 days.

My advise to travellers: take your safety seriously - that should be number one priority. It never occurred to me that I should check if there is a working room safe before booking a hotel, as I have never experienced this problem before.

My point in this case is: the hotel management clearly knows about this problem but they do nothing to address and fix it. Perhaps before you even get to this hotel, ask them to confirm whether there is a working, in-order, in-room safe in your room.

The location is not bad, the neighbourhood is quite nice. This was the reason I chose this hotel in the first place.

Unfortunately, I have not had a chance to experience other (if any) amenities at this hotel, due to my short stay and a quick abrupt check-out.

My summary: No, unfortunately, I would not recommend this hotel to anyone.

Room tip: *** You cannot use the safe in your room *** this is why I checked out as soon as I checked in.
Date of stay: December 2015
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
4  Thank VANWAAG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
525Hotel, Gerente at Hotel Impala, responded to this reviewResponded 17 March 2016
Google Translation

Estimado Sr. Vanwaag

Lamento mucho lo sucedido, pero sin dudas este ha sido un desperfecto en nuestra caja de seguridad electrónica, cuando sucede algo así nosotros solicitamos la reparación inmediata la cual es realizada por una empresa tercerizada y especializada en el tema.

Lamentamos no haber cumplido con sus expectativas y le pedimos disculpas por los inconvenientes suscitados.

Saludos cordiales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2015

The location is excelent, also the staff. I felt rather confortable at the hotel. It would be nice to have a bigger TV, but it is not an issue. As for the location, it is close to Recoleta, Obelisco and so on, it is also convenient if you get there by train, since it close to Retiro train station.



Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Service
Review collected in partnership with Amoma.com
Thank rodrigoh354
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
525Hotel, Gerente at Hotel Impala, responded to this reviewResponded 3 December 2015
Google Translation

Estimado Rodrigoh 354

Muchas gracias por sus comentarios, nos alegra mucho saber que ha pasado una grata estadía en nuestro Hotel Impala.

Lo esperamos en su próxima visita a Buenos Aires.

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2015

Well placed hotel, good staff and comfortable rooms. Price is good. Our AC didi not work but that was the only hiccup.
The hotel is in a good area and easy to walk in the area.
Theres a small supermarket down Libertad where you can buy drinks and use the room refrigerator to cool, Rather than paying bar frige prices.
Our hotel rate came with breakfast which is generous and adequate if a little boring after a few days.
Staff are helpful, and we recommend a stay here.

Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gunnerdo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
525Hotel, Gerente at Hotel Impala, responded to this reviewResponded 3 December 2015
Google Translation

Estimado Gunner do

Agradecemos mucho sus comentarios tan elogiosos para con nosotros.
Esperamos que pronto pueda visitarnos nuevamente!!! Será un honor para nosotros.

Saludos cordiales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2015

We booked on Hotwire and got an incredibly cheap price for a triple room and breakfast. My 4 star rating reflects the value for money for the price we paid.
I found the location great, easy to walk to many places, loads of buses stop nearby, Metro is 10 minute walk away.

Our room on the first floor was pretty small for 3 but it was clean and beds were fine. We looked out onto an interior shaft of some sort so the room was pretty dark all the time. The safe in our room didn't work. We asked reception about it twice with no response then gave up. Wifi worked fine in our room, not that fast but perfectly useable.

Staff at reception friendly and helpful, gave us a bus pass to top up, offered to print our boarding passes and booked us a cab to airport.

Breakfast was fine for the cheap price - bread, pasties, croissants, ham, cheese, fruit (not the best fruit). It was all fine, nothing special, restocked constantly by a very friendly woman.

I would stay again if the price was equally good.

Date of stay: April 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank sarahlm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
525Hotel, Gerente at Hotel Impala, responded to this reviewResponded 12 May 2015
Google Translation

Estimada Sra. Louise M

Agradecemos mucho sus comentarios y la esperamos cuando regrese a Buenos Aires!!!

Saludos cordiales
La Gerencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2015 via mobile

Stayed here for two nights with a friend. The staff is helpful and friendly but not that good at english.
The room was ok with a big openable window with view of the street. The ac did not work properly and the tv was small and far away.
Also the safety box was closed and could not be used.

I guess it's a reasonable hotel/room for the price.

Thank Freddsonb
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
525Hotel, Gerente at Hotel Impala, responded to this reviewResponded 12 May 2015
Google Translation

Estimado Sr. Freddsonb

Muchas gracias por sus comentarios, los cuales nos permiten ajustar detalles.
Esperamos una próxima visita.

Saludos cordiales
La Gerencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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