Impala Hotel is an old hotel on a very central location close to Retiro bus station. I arrived early morning and was given a room immediately. Facilities were allright. Am just curious why at check in, and after house keeping service, there were never towels in the room? They were brought up quickly after i called. WiFi in the room did not work one night of my stay, but was working allright in the public areas. The staff was friendly and helpful. Overall i would say this is an efficient, no thrills hotel with an excellent price-quality relation. There are good restaurants closeby and one minute down the street there is a very good bike rental place. Definitely recommended.

TLDR:Great service, awesome location, very nice staff, and affordable.

We made a last minute reservation and did not go through a lot of reviews before doing so. A day before arriving, I started digging into this reviews and was just really stressed out because it looked like a terrible place to stay.
Now, the reality of our stay . We went there four hours before check in, and had a room with two beds by mistake (despegar.com issue, not the hotel). Not only they allowed us to get in our room 2 hours early, they also got us a room with a single 2 person bed, which was great.
The staff is very nice. They went out of their way to help us, charged our smartphones, recommended nice places to eat ,let a friend use the parking service with no cost,etc.
Room: very nice, very clean and comfortable.
Bathroom: very clean , and the bath tub was great for a book and cold beer after a long day.
Breakfast: very good, and better than what I expected for a 3Star hotel.
They have a small bar with good coffee and some basic drinks. Price is OK, cheap even for a hotel bar.
Elevator is small but works just fine, no problem.

The only thing to criticize (I'm being picky here) is that they do not supply conditioner, only shampoo.

The hotel is in an excellent location near Recoleta. However, the rooms ar small for thre people, we hardly can move ind the room. The breakfast room at 11h (now) is dirty and dark. We have to wait a long time to have a clean table and the service is the breakfast rom is dark. There ar many good cafes around the hotel and it is much better off to have breakfast in one of them.