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Reviewed 28 March 2020

Many tour groups stay here from Hurtigruten Expeditions prior to going to Antarctica. Hurtigruten charters planes from BA to Ushuaia and leads multiple tour groups from the hotel to the airport in a very orderly fashion. Has individual toiletries-lotion, shampoo, conditioner, gel, q-tip, emory board, individual hand soup bars along with robes , slippers, safe, & fridge. Stayed in Room 1508 with no noise at all. Comfy king bed and very clean. No washcloths. Good, free wifi. Across the street from a upscale mall. It was a few minutes walk to the Four Seasons where we had reservations for dinner. Staff were very helpful. Breakfast was separate for Hurtigruten people and assigned breakfast times, although if you arrived earlier, it was fine. Had egg station, hot station, bread station and lots of variety! Wonderful breakfast!

Date of stay: December 2019
2  Thank WImom
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, General Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 7 April 2020

Dear WLmom,

We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta.

It is always a pleasure to receive positive feedback from such an important group member. We are pleased to know you enjoyed the room and accesories. All of this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Ana Trentadue
Front Desk Manager
Sofitel Buenos Aires

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Hotel location is perfect near the main street, restaurants, shopping and tourist places.
Rooms have plenty of space and are well equipped. Restaurant in hotel has good selection and service. Breakfast is excellent. Lots of good restaurants nearby.

Room tip: Great location, great service
Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
2  Thank Bruce7460
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, General Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 7 April 2020

Dear Mr. Bruce7460:

We very much appreciate your comments regarding your stay with us!

We are glad that the location was to your liking. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sylvia Eichmann
Guest Relations Manager
Sofitel Buenos Aires Recoleta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

I would like to recognize two Sofitel Buenos Aires Recoleta employees.
Nahuel and Facundo provided my husband, aunt, and me with exceptional customer service during our late January/early February stay. Nahuel went above and beyond trying to help me to cancel a tour for my aunt who had become ill and Facundo was extremely helpful and friendly when helping to deliver and store our luggage. Nahuel and Facundo's consciencious and caring interactions with us left an extremely favorable impression.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank Karen S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sylvia Eichmann, Guest Services / Front Office at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 9 March 2020

Dear KarenS116,

We very much appreciate your comments regarding to our customer service!

I will share your comments with our team, Nahuel and Facundo! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Sylvia Eichmann
Guest Relations Manager
Sofitel Buenos Aires Recoleta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

The hotel is in a great location near museums and other points of interest. Rooms were spacious, clean and well furnished. The staff was professional and helpful in every way. The breakfast buffet offered a good selection of food in a comfortable and spacious setting.

Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gary O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sylvia Eichmann, Guest Services / Front Office at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 9 March 2020

Dear Gary O,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Sylvia Eichmann
Guest Relations Manager
Sofitel Buenos Aires Recoleta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020 via mobile

We had a one night stopover here along with a bunch of other travellers as part of a tour.

Checkin was very efficient! Service throughout was friendly and good.

Rooms were quite nice...a few areas to touch up but pretty good.

Recommended!

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank ScoobyDownUnder
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sylvia Eichmann, Guest Services / Front Office at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 9 March 2020

Dear ScoobyDownUnder,

Thank you for the great review of our Check in, brunch and rooms! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Sylvia Eichmann
Guest Relations Manager
Sofitel Buenos Aires Recoleta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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