We get to the hotel only to find out that the lost our reservation of four people. After about half an hour of the only two staff members present playing the blame game, they finally contacted the manager (who was away at the monent) to ask permission to go into his office and look through records. Upon finding our records, the battle over room availability for my husband, my two seven-year-old, and I began. They gave us a "Triple Room" which seemed ample enough for the four of us. Opening the door to the room, we were greeted by moldy wallpaper under a dripping air conditioner vent just over the doorway. In the bathroom, the soap dish and hand rail were broken and fell off after the first use of the shower. The spout of the faucet even broke off while my daughter brushed her teeth. On top of all the other problems, the only window in the room overlooked a lovely parking lot with posters shamelessly advertising strip clubs. The next morning, we were told that our family exceeded the three person maximum occupancy and that we were going to have to pay for a second room. This seemed odd to me that they were going to penalize me even though it clearly stated on the reservation confirmation that there were four guests and even though I called and emailed multiple times to confirm the reservation with the staff. They kept saying it ws my fault and that I found that to be the moment where they pushed me too far. I threatened to call my credit card company and not accept any further charges from the hotel seeing as how they threatened to make the charges without my consent. After a long and hard battle, the offered to put us up in a much cleaner/nicer/bigger apartment hotel the "Forcadell Apartments" right across the street for the same price we had set for the Da Vinci. The apartment we stayed in was an antique apartment with extremely modern and Ikea-esque accomodations which for us was just fine considering the dump we had just left. Long story short, never trust these unprofessional, cowardly thieves with your reservation and especially with your credit card number.
- Official Description (provided by the hotel):
- The Da Vinci is a 4 star prestigious and distinguish hotel. Conveniently located in the center of Buenos Aires city, offer the guest a lifetime experience. Almost everything can be found a few steps from the hotel. But the location is not everything; the hotel design offers the guest an eclectic experience between minimalist style and the cosines and distinction of the modern-classic design. The property offers a full service with buffet breakfast, restaurant, convention facilities, Health club, pool and parking besides others ... more less
- Also Known As:
- Da Vinci Howard Johnson
- Buenos Aires Howard Johnson
- Howard Johnson Buenos Aires