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4 - 9 of 1,172 reviews
Reviewed 24 December 2018 via mobile

I would not recommend anyone to stay at this hotel!
Decoration is sad, the hotel is in a poor state. It seems that o one it taking care of it. Staff are also not so nice! Thank God I just stayed for one night!

Date of stay: December 2018
Trip type: Travelled as a couple
2  Thank LuRochaPaes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KerHoteles, Director Comercial at Ker Recoleta Hotel, responded to this reviewResponded 26 December 2018
Google Translation

Estimado Huésped

Lamentamos no haber estado a la altura de sus expectativas.
Para nosotros es esencial conocer la opinión de aquellos que nos eligen y nos comparten sus comentarios.
Ker Recoleta Hotel & Spa recibe excelentes referencias y ofrece un producto que tiene una gran e relacion precio - calidad.

Quedamos a su entera disposición!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2018 via mobile

Worst hotel I’ve stayed in in BA.
It’s dirty and the staff are rude, poorly trained and generally useless. Breakfast is rubbish and check out was unacceptably slow. The rooms are very dingy and the whole place is in need of a refurb

Date of stay: November 2018
Trip type: Travelled on business
Thank seanfunk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KerHoteles, Director Comercial at Ker Recoleta Hotel, responded to this reviewResponded 12 December 2018

Dear Sean

Thank you for sharing your opinion with us. We regret not living up to your expectations.

The opinion of our guests is very important for us and we work very hard to create great experiences.


Best regards

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Reviewed 28 August 2018

Definitely not worth what it costs.

- Overburdened staff and facilities not taken care of. 2hs+ to be served dinner
- Poor WiFi, sometimes lost connection; Poor view
- Kind of OK Pool
- Location is rather practical

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Federico M. R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KerHoteles, Director Comercial at Ker Recoleta Hotel, responded to this reviewResponded 29 August 2018

Dear Federico
We thank you for sharing your experience and opinion.
For us it is essential to receive feedback from our guests in order to find things in which we can work to improve the quality of service.

We are at your disposal,

Best Wishes

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Reviewed 6 April 2018

Very dirty. The pool area had a stinky smell and was dirty. The floors were dirty and the doors had the finger prints of thousands of people that visited the place during the last years. The warpool was "green" and the water was probably not changed in the last months.The room had a dirty washroom where we could find others people hears.
The room was stinky and the humidity inside made very difficult to sleep. You could see the personel around doing very little. Lack of mantainence was evident. For instance at the main entrance, corridors, elevators, and the sauna. People were not very friendly neither. The breackfast was plenty of artificial stuff and the drinks were just undrinkable.
Something we did not know was that you need to book the pool because it is small and they do not allow more than 4-5 people per shift. In any case we did not really use that dirty pool

Room tip: do not chose this hotel
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank fgherrera
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KerHoteles, Director Comercial at Ker Recoleta Hotel, responded to this reviewResponded 23 April 2018

Dear Guest

Thank you for sharing your opinion.
It is very important for us to know what our guest think about the services that we provide.
Our Spa is open from 10 to 20hs, as the space is limited, we organized the access within shifts (duration: hour and a half) for 20 people, in order to assure that our guests can use every facility we prodive, it is not for 4-5 people as you mentioned.

As your disposal
Best regards.

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Reviewed 3 April 2018

I stayed here for a wedding. My friend had a room on a different floor. All staff were very helpful to me, even with my poor Spanish. My room was spacious and well-equipped, save for a poorly thought out sink and bathroom juxtaposition that required sitting sideways on the toilet. Excellent climate control, lovely view to the street below. Good security with deadbolt and safe. Fridge in room. Breakfast is served in a nice restaurant with lots of seating and a large buffet comprising an astonishing array of sweets. I have never seen such a mountain of cakes, cookies, and other sweets for breakfast, but to each their own. On a much smaller side table, one can find runny eggs, potatoes, and a self-serve toaster for sliced bread. Eggs appear to be real and not powdered. Coffee, tea, and juice are served, as is dry cereal and milk. The elevators are outdated, and at one point we were almost trapped on one. WiFi is free but iffy, and best accessed in the lobby. Pool and spa access is included with the room, but I did not use those facilities, as I was too busy assisting the bride.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank DonnaSPDX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KerHoteles, Director Comercial at Ker Recoleta Hotel, responded to this reviewResponded 23 April 2018

Dear Guest

Thank you very much for posting your opinion.
It is very important for us to know what our guest perceive from the service that we offer.

We hope you take us into account is your next visit.

Best Regards from Ker Recoleta staff.

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