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Reviewed 28 August 2017

We return to the Marcan Beach Hotel for the first time since turn into an all inclusive hotel and it is exactly what it is says on the box, a 3* hotel. Rooms are cleaned daily, the food is good, although the eating restaurant could improve significantly with air conditioning being installed. The cost of the hotel does not prevent you from going out in the evening and eating out, which we did on several occasions, not because of anything to do with the food being available at the hotel, but because it was our choice to go out to the various excellent restaurants at Olu Deniz, some nights all we ate was a lamb or chicken kebab wrap, from one of the various kabab outlets in the area, which are excellent. The staff are very friendly and helpful, there were always sun beds available and the location could not be bettered. I had heard of complaints about noise, but all loud music along the strip must be turned down by midnight or move into a sound proof area so the noise levels after midnight are very low. In addition to your main meals, during the day at the Marcan, pizza's and burgers are available during the afternoon. Special mention to Jimmy who helped resolve a problem with the holiday rep not attending.

Room Tip: If you have a problem, ask the staff and they will do everything to sort it out
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
7  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

There's no place to start that's better than another! On our arrival (mid June) we were given a pack with hotel information including food times and when the pool and snack bars were open and taken to our rooms by a nice smiley man.
Our room was perfect, top floor overlooking the pool and it was exactly what we'd asked for when we e-mailed the hotel prior to the holiday. The room was also cleaned daily and we always had fresh towels, usually left in cute shapes on the bed, with a clean bathroom and she even tidied up any spaces that we hd left things lying around in.
At the beginning of the holiday, there was no issues with sun beds, we even managed to find some in the middle of the day which is unusual but as the holiday went on, we found ourselves having to get up earlier to grab a bed before they were all gone! During the day the entertainment was great with volleyball and water polo and even a pool tournament which was all run by a very friendly entertainment guy who always made sure that we were doing okay.
In the evenings, after dinner, we usually ventured out to the Turtle Bar which, despite any bad reviews, was incredible! The bar staff were amazing and attentive which really made the whole experience special, although my partner got on a little too well with our main waiter Sky so there was a serious bromance going on there! Overall, the evening entertainment at both the hotel and the Turtle Bar was incredible and we thoroughly enjoyed ourselves.
One thing not to miss out on while your there is getting your photos taken by Sonar who is usually around the bar in the evenings, his work was amazing and the photos are very affordable, his work was so good that he told us if we didn't like any of his photos then we didn't pay anything! That's how sure he was that we would love them and we did!
Overall, this was the perfect first holiday for myself and my partner, we were looked after very well by all of the hotel staff and they all just made the holiday what it was. I would highly recommend this hotel for couples of all ages as there is so much to do nearby and the hotel.

Room Tip: We emailed them prior to the trip and requested a higher floored room with a nice balcony and that's what we were given.
  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank shaunagrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

We came to this hotel in 2016..loved it so decided ro return. What a disappointment.We arrived on 01/08/2017 at 4.30pm. We came as two couples..checked in..our room wasnt to bad but my brothers and his partners was shocking. They got moved the following day to a better room.
Wasnt really made to feel welcome by any of the staff on arrival. Food was ok but repetative. Ate out most nights which we didnt last year. Believe new owners are there now.
Place was full of Russians and Turks who took over pool playing volleyball. Launching the ball that hard it was hitting people on sunbeds and swimmers. Nothing done by management. We made a complaint to bar manager Sonar who had a word but nothing changed was the same next day. So stayed out of pool.
We payed hard earned money to stay there too.
On our last day we asked to keep room on only to be told they were full. No courtesy room...NOTHING AT ALL.
We had to be out at 12 noon and we werent picked up til 7.30pm. It was absolutely boiling and we had to sick round sweating with no place to shower. This is a disgusting way to treat guests who pay to keep them in business. We checked in at 4.30pm.. so should if been able to checkout at 4.30pm!!
Staff we not bothered..but surely there should be a room kept for departing guests not a grubby shower by the toilets by the pool.
Bar manager was the nicest bloke ever on the plus side. Came to chat and made us feel welcome.
We not never return to Marcan and will not recommend it to anyone. Disgusted at our treatment is an understatement!!!

Stayed: August 2017, travelled as a couple
11  Thank tracey j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

We went here in June 2017 ,the staff were very good running round for the guests looking after everyone really well,however the more senior staff were really quite miserable more interested in drinking coffee and smoking,the rooms were nice with aircon included,food was ok just repetitive couldn’t do 2 weeks
On same food ,burgers and pizzas were nice during the day ,curly the entertainment guy did a good job with different daily activities,darts water polo quizzes,great place to watch the paragliding flying over the hotel pool .all in all a nice holiday.

Stayed: June 2017, travelled as a couple
1  Thank steveallen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

we arrived at 2am to be greeted two chaps one of which carried both our cases to our room for us. our room was great not a single complaint, fridge, air con, spacious, clean and unusually a very good shower. hotel staff were all very friendly and despite previous reviews the barman was very friendly indeed and always made an effort.
despite the hotel seemingly being full we never had an issue getting a sunbed and we aren't get up at the crack of dawn to reserve a bed types.
our only complaint (well mine really) was the food wasn't great I struggled to find things I liked day to day and in the end we ate out for the last 3 nights but as its cheap as chips it wasn't too much of an issue. I do think next time we'd go room only.
the hotel is situated just feet from 'the strip' ideally situated for bars restaurants and the beach.
I would definitely stay here again.

Stayed: August 2017, travelled as a couple
1  Thank Lisae_1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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