Let me clarify one thing first - I love Hilton Hotels as brand and I have stayed in more than 7 Hilton Properties worldwide. The night that I have spent here was just using the rewards points.
Since I had a great expectation, I was little disappointed with few things -
- Front desk staffs had no idea about how to deal with points redemption - while checking out, they actually asked me to pay the bill, after my explanation that I have already redeemed 20k points, they had to call someone to confirm if they still need to collect money - finally they told me that i can check out without paying, however if they need to collect money, they will call me.
- I stayed in Lagoon view King bed room, while the room was big, the washroom was really small, while they were not suing most of part of the room (it was completely empty where I could have kept a TT board), I was struggling to use the washroom, so small it was.
- Lagoon view room was not upto the mark, I really expected better from Hilton when you are advertising it as lagoon view.
- I am supposed to receive free wifi as part of my membership, however the front desk staff did not tell me anything.
Overall, i would say it was just average - distance from beach (though they have hourly Baga...Let me clarify one thing first - I love Hilton Hotels as brand and I have stayed in more than 7 Hilton Properties worldwide. The night that I have spent here was just using the rewards points.
Since I had a great expectation, I was little disappointed with few things -
- Front desk staffs had no idea about how to deal with points redemption - while checking out, they actually asked me to pay the bill, after my explanation that I have already redeemed 20k points, they had to call someone to confirm if they still need to collect money - finally they told me that i can check out without paying, however if they need to collect money, they will call me.
- I stayed in Lagoon view King bed room, while the room was big, the washroom was really small, while they were not suing most of part of the room (it was completely empty where I could have kept a TT board), I was struggling to use the washroom, so small it was.
- Lagoon view room was not upto the mark, I really expected better from Hilton when you are advertising it as lagoon view.
- I am supposed to receive free wifi as part of my membership, however the front desk staff did not tell me anything.
Overall, i would say it was just average - distance from beach (though they have hourly Baga beach shuttle) was also a reason for me to not feel very happy.More
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