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“Luxurious Experience”
Review of Conrad Pezula

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Conrad Pezula
Ranked #4 of 30 Hotels in Knysna
Certificate of Excellence
Reviewed 1 September 2016

I stayed at Conrad Pezula 11 years back just as the property opened. I must say I was so impressed to note the level of service from bell boys to reception staff were so efficient and attentive to my needs. Nothing was an issue.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Conrad Pezula, responded to this reviewResponded 5 September 2016

Dear Glenn M,

Thank you for posting your lovely review.

It is evident that the team members made an impression on you and made your stay so much more enjoyable. Thank you for letting us know. Reviews like yours are appreciated and in return we would like to mention that we appreciate you and all our other guest that give us the opportunity to serve them.

We do hope we will have the opportunity to welcome you back.

Best regards
Victor Chalfoun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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176 - 180 of 862 reviews

Reviewed 1 September 2016

A great place to stay. The huts are very well made and maintained. Each hut has its own sitout and the rooms is big enough to play Table tennis, with the bed on one side. The Breakfast was quite good. Surroundings were just beautiful, with a Golf Course to boot. Buggies take you around the property

Room Tip: Chose nearest to the reception
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  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anil29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Conrad Pezula, responded to this reviewResponded 2 September 2016

Dear Anil29,

Thank you for taking the time to share your Conrad Pezula experience with us here on Trip Advisor.

I am delighted to hear that you enjoyed your suite at our picturesque resort.

We do hope we will have the opportunity to welcome you back soon.

Best regards,
Victor Chalfoun
General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2016

Were here for 3 days early part of August.
We were blown away by the layout of the resort and the spaciousness and beauty of the rooms. Absolutely one of the best we have stayed anywhere in the world.
However during the 3 days the service was the pits.
When we went in for breakfast I had to ask for coffee after 10,15 and 20 minute waits each day. They were NOT busy.
The first day the internet was down and we twice told the servers that it was not working. Finally after 30 minutes we went upstairs to the front desk and told them. They said no one had told them there was a problem.
The manager met with us and said everything would be fised. The next morning the same thing happened except for the WIFI.
I could go on and on.
When you see such a stunning resort you expect the service to be the same.
They have offered us a one night refund but as of yet have not seen it.
Just bizarre

Room Tip: Believe every one is awesome
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  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank elridder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Conrad Pezula, responded to this reviewResponded 26 August 2016

Dear elridder,

Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us.

It disheartens me to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences you may have encountered during your stay.

Your feedback concerning the service received from our teams has been escalated to to the relevant managers, and additional training will be provided, to ensure a level of service par excellence.

We do hope we have the opportunity to welcome you back and restore your confidence in us.

Best regards
Victor Chalfoun
General Manager



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Reviewed 22 August 2016

The 2 bedroom villa experience was awesome, breath taking view and very high quality 5 star experience. We recommend this hotel for couples and families who wants nothing but the best. we enjoyed our stay thoroughly and would make sure to visit this hotel in the near future

  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank paulaI7538ET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Conrad Pezula, responded to this reviewResponded 26 August 2016

Dear paulaI7538ET,

Thank you for staying at Conrad Pezula and for giving us a 5 star review. We never take them for granted . I am pleased you had a great time and that fond memories will be with you about your stay with us.

I look forward to welcoming you back to Conrad Pezula.

Best regards,
Victor Chalfoun
General Manager

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Reviewed 21 August 2016 via mobile

The service is wonderful and the staff very friendly. The rooms are amazing, it is a lovely hotel. We had one meal in the restaurant which was pleasant...a tad pricey if you're a local. The hotel has a bus shuttle which is very convenient if you want to get to the waterfront or other sightseeing places.

Stayed: August 2016, travelled as a couple
Thank Michelepeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Conrad Pezula, responded to this reviewResponded 26 August 2016

Dear Michelepeach,

Thank you for your review and for choosing to stay at Conrad Pezula.

We appreciate the time you have taken to share your feedback with us and am delighted to hear that you enjoyed your overall experience.

The team looks forward to welcoming you back for another wonderful stay.

Best regards,
Victor Chalfoun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Pezula

Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Region: South Africa > Western Cape > Knysna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Knysna
#1 Spa Hotel in Knysna
#2 Family Hotel in Knysna
#4 Luxury Hotel in Knysna
#6 Romantic Hotel in Knysna
Price Range: ₹ 12,253 - ₹ 30,504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom and 5 two bedroom villas. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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