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“Insulted by Ernest, so we left ”
Review of Balducci's

Balducci's
Ranked #111 of 1,304 Restaurants in Cape Town Central
Certificate of Excellence
Price range: US$ 15 - US$ 25
Cuisines: Sushi, Asian, Italian
More restaurant details
Restaurant details
Good for: Business meetings, Special Occasion Dining, Bar Scene
Dining options: Lunch, After-hours, Breakfast, Dinner, Delivery, Reservations
Description: Balducci at the V & A Waterfront offers an unrivaled menu of simple, everyday home cooked Italian dishes that reflect the most traditional elements of food and culinary styles. Our simple Italian home cooked food is prepared in a relaxed and restorative style, whilst at the same time being creative, traditional and affordable. Main restaurant open from 11am daily
Reviewed 6 December 2018 via mobile

Arrived at 5.45pm and requested a table on the ‘front’ as they provided cool air. We were told in no uncertain terms by Ernest that every single table was booked (nobody seated at them) and only 3 out of the 7 tables stated reserved. Ernest knee that we were really warm and wanted the benefit of some air but did nothing to accommodate us. We ordered drinks prior to food and as the drinks arrived Ernest made an ill judged comment about the son having the hot drink and I must be a cool mum as I had wine. I looked at him in horror as he insulted my fiancé and I. With no idea of the faux pas he had made, he blundered on oblivious asking did we wish to order food. At this point I asked to speak to the manager who apologised on behalf of his waiter and suggested we return the following day with the promise of a ‘proper waiter’. Needless to say, we didn’t bother.

Date of visit: December 2018
Thank JoanneM401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewHendrick, Guest Relations Manager at Balducci's, responded to this reviewResponded 12 December 2018

Dear Joanne, my sincerest apologies. I will look into this immediately. Please email me on support@slickrestaurants.com so we can make contact with you. Kind Regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 1,350 reviews

Reviewed 5 December 2018 via mobile

Thank you John Ross for the excellent and polite service. Good food and wine selection Shonglola....hehe

Date of visit: December 2018
Thank gav_gq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewHendrick, Guest Relations Manager at Balducci's, responded to this reviewResponded 12 December 2018

Dear Gav, thank you for the review posted on Trip Advisor. We look forward to you joining us agin soon for another great 5star meal. Kind Regards, Andrew

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Reviewed 5 December 2018 via mobile

John.Ross our waiter was awesome, great service, fun, friendly, helpful. FOOD also world class. Will definately visit again

Date of visit: December 2018
Thank DJRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewHendrick, Guest Relations Manager at Balducci's, responded to this reviewResponded 12 December 2018

Dear DJRoberts, thank you very much for the review that you posted. We appreciate it and look forward to you joining us very soon again. Kind Regards, Andrew

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Reviewed 5 December 2018

The South African Family got together with us Brits and had a Ball.Food and Wine Excellent and great Views of Table Mountain and the Waterfront Water

Date of visit: November 2018
Thank 301elysea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewHendrick, Guest Relations Manager at Balducci's, responded to this reviewResponded 12 December 2018

Dear 301elysea, thank you for posting your review on Trip Advisor. We appreciate it and look forward to you dining again with us soon. Warm regards, Andrew

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Reviewed 4 December 2018 via mobile

My husband and I enjoyed an excellent meal at Balducci’s Sushi Bar, at the Waterfront, last night. We were pleasantly surprised by the portion size of the Tempura Vegetables and the Japanese Salad. We also loved the sushi. The flavours and presentation were on point. We loved our experience and felt really special. Mandla was a tentative and informed waiter. He really did a superb job.

Date of visit: December 2018
Thank Pippalieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewHendrick, Guest Relations Manager at Balducci's, responded to this reviewResponded 12 December 2018

Dear Pippalieb, thank you for the great review for Mandla. We appreciate it and look forward to your next 5star dining occasion with us. Regards, Andrew

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