This place is not worthy of a star rating at all. We had accommodation booked in Feb 2017 and re confirmed. On arrival (Nov 11th) we were told they did not have a room for us and we would HAVE to go to another hotel for two nights and then return.we did not want an interrupted stay in Cape Town as we had lots of things pre booked making it impossible to take a half day out of our schedule to swap hotels. We initially refused to move then they agreed we could stay at the other hotel for the duration of our holiday in Cape Town. Imagine our surprise when, after one night in the other hotel we got a message from the Mandela Rhodes stating that they EXPECTED us to return that day. We refused, and pointed out that they had told us we had to remain for two nights AND they had agreed we could stay in the other hotel for the duration of our time in Cape Town. Meanwhile we are left in limbo as to where we should get picked up for our excursions and the hotel that was accommodating us could not be sure if the Mandela Rhodes would pay up for our stay. It was not until after 3 nights in the other hotel that it was confirmed that we could stay in our hotel. I would say the Mandela Rhodes is trading on its name and has the most appalling ,arrogant , unhelpful attitude I have ever encountered. They need to understand that their business is hospitality and some lessons In being hospitable would be advisable. Don't go. There is a good chance your booking will not be honoured and you will be left upset and disrupted and your vacation will be spoiled.
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- Also Known As:
- Mandela Rhodes Place Hotel Cape Town Central
- Mandela Rhodes Place Cape Town
- Mandela Rhodes Place Hotel Cape Town, South Africa