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“Wonderful Mandela Rhodes Hotel”

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Mandela Rhodes Place Hotel
Ranked #40 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 4 weeks ago

Brilliant apartments in a great location right in the centre of the city. The free shuttle bus to the V & A waterfront was very useful.We will stay here when we are next in Cape Town. A really good grocery store called Woolworths is a very short walk away

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Q3007BKrobertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 weeks ago

Dear Q3007BKrobertp

We greatly appreciate your reviewing our amazing product, Mandela Rhodes Place Suite Hotel.

We are delighted that our location and services met your expectations and that you would return on your next trip to Cape Town.

We look forward to welcoming you back home.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 1,052 reviews

Reviewed 4 weeks ago via mobile

We arrived to the hotel after 20 hrs flight where we were told that the hotel was overbooked and they moved us to another hotel near by with the same facilities. We checked in internet and the hotel was 3 stars and it didn't have any facilities (plus it was much cheaper). We refused to go but they didn't offer any other solution. After speaking with a manager by phone we accepted to move to the booked hotel for one night only...we were too tired to argue. The following day the hotel manager rang saying that no rooms were available and they wanted to move us to their sister hotel outside the city centre. We refused to moved as too far from the centre and not the same quality. We agreed to be fully refunded and we booked another hotel which was more expensive. Also we found out that the room was not available because of a problem with the shower.

I cannot comment about the hotel but the whole situation was handled very badly. The manager tried her best but it wasn't good enough. Problems with room happen but they lied and put in a different and cheaper hotel with no facilities.

Stayed: November 2017, travelled as a couple
Thank Fabrizio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

We had a nice apartment with a fully equipped kitchen, two bedrooms, two bathrooms and a large living room. Hotel is very good located. Staff is very friendly. For dinner we went to a nice restaurant which is in the same building - excellent.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank U1455DRlarab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 weeks ago

Dear U1455DRlarab

Thank you for your kind review of your experience with us at Mandela Rhodes Place Suite Hotel.

Our fully fitted self-catering apartments are what sets us apart from other establishments in Cape Town. We are so delighted you enjoyed what we had to offer.

I shall convey your sentiments onto the rest of our team.

We do hope to welcome you back in the near future.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017

Rooms not really cleaned. Fridge in one room was on alert... stafff was not able to switch of alert beeping. Reception (4 star hotel) was not able to organize plug-adapter.
For departures later than check out time the hotel does not even provide a courtesy room.

Room Tip: chose another hotel
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Stayed: November 2017, travelled with family
Thank sgs10102017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 2 weeks ago

Dear sgs10102017

Thank you for your feedback on Mandela Rhodes Place Suite Hotel.

We humbly apologise for the unacceptable concerns brought forward. Cleanliness is certainly something that we strive to maintain to the highest of standards. We shall revisit this with the team to ensure training is closely monitored and this is remedied immediately.

With regards to plug adaptors, we are in the process of updating plug sockets in all our apartments to ensure the guest experience is not flawed by the need to call Reception to arrange an adaptor.

Courtesy rooms are always offered subject to availability. I can only assume there was no room available to assist with you late departure - here we apologise for the inconvenience caused.

We do hope we will have the opportunity to right this experience in the not too distant future.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

I had to come to Cape Town for a few meetings and was lucky enough to be put up at this wonderful hotel. The views, room and staff were really wonderful! The Hotel is also situated in the center of town, with access to many restaurants in the area as well as in the hotel itself. Didn't get a chance to experience the pool area but definitely will the next time I'm down.

Room Tip: If you are able to and it's available, get a room with a view.
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  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Mark_Seeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 November 2017

Dear Mark_Seeks

Thank you for your review of Mandela Rhodes Place Suite Hotel.

We are ecstatic and delighted you enjoyed your experience with us and will certainly share your comments with the team.

We hope to welcome you back soon.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandela Rhodes Place Hotel

Address: Wale Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#14 Family Hotel in Cape Town Central
#22 Spa Hotel in Cape Town Central
#29 Romantic Hotel in Cape Town Central
#38 Luxury Hotel in Cape Town Central
#41 Business Hotel in Cape Town Central
Price Range: ₹ 8,013 - ₹ 18,269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandela Rhodes Place Hotel 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Mandela Rhodes Place Hotel Cape Town Central
Mandela Rhodes Place Cape Town
Mandela Rhodes Place Hotel Cape Town, South Africa

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