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“Lovely hotel but poor housekeeping and maintenance”
Review of Soho Hotel

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Soho Hotel
Ranked #4 of 6 Hotels in Sun City
Reviewed 9 January 2018

I am currently staying at the hotel with my family. We have a lovely, spacious ground floor room. The kids sleep on a sleeper couch. When we arrived, I had to request for the carpet to be vacuumed. We also requested for the reading lamps above the bed to be fixed. We arrived on Sunday. Up to today (Tuesday) the lamps have still not been sorted out despite us phoning more than once a day. I had to call housekeeping yet again a few minutes ago as the carpet and tiles were filthy. There was no toilet paper or shower gel in the bathroom. Last night we came back to a room which was untidily turned down and cups and glasses that had not been cleaned (we used them earlier on). The curtains are stained, the bath tub has not been cleaned since we arrived. This resort is amazing with so many activities for adults and kids. However it is the poor housekeeping and maintenance at Soho which will probably prevent us from staying at this establishment again. I noted that other reviewers had similar complaints. Furthermore, the breakfast buffet is very limited to eggs, sausages, bacon, baked beans and mince. I really hope that management addresses these issues as the hotel has so much potential.

Room Tip: Ground room family room is a good option
See more room tips
  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Service
Thank Lisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 10 January 2018

Dear guest

Thank you so much for the feedback on your stay with us. We are very sorry to hear about your experience. The Executive Housekeeper is on the way to your room.

Please feel free to come see me should you still not happy with anything

Sincere apologies

Ntebi Mathope
Hotel Manager
Sun Soho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 14 of 517 reviews

Reviewed 3 January 2018

Very good buffet with lots of choice especially on the desserts. Salads could be a bit more imaginative and there could be more choice on the main courses. (Been twice now and still no fish offered) You can make your own stir fry which they cook for you but the choice of that is also limited with only chicken being offered as the protein on both occasions. Lovely soup and desserts both times.
Tip : Join as a MVG member to get discount on the meal which makes it really excellent value for money

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 5 January 2018

Dear guest

Thank you for the feedback on your stay with us. We are pleased that you enjoyed your dinner with us. We have noted your comments and will pass to our chef. They are important to us.

Hope to see you again

Best regards

Ntebi Mathope
Hotel Manager
Sun Soho Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

We initially booked our family holiday at the Cabanas in Sun city. A few days before our trip we received a called advising that we were being upgraded to the Sun Soho. We read all the reviews and had high expectations for the hotel. We arrived at our destination and on the 1st day was fairly impressed with the hotel as well as the amenities, however, the next few days our expectations ended with the poor service we received from all the staff at the hotel, restaurants and even the pool area.

There were only 2 people out of the many people that work at the resort that had stood out to us - namely it was Dave, the manager at breakfast, and the second person was Lindi (a very friendly worker)

There were days when we went back to our room in the afternoons and there were no towels. There was one day that our towels was lying in the tub and not the railing!

Turn down is done so early, so most of the days we had to refuse turn down as that was the time we used to get ready for dinner.

The only good thing we enjoyed at the resort was the pool but there too, the service received from the staff at the pool bar was poor. We ordered lunch almost everyday from the pool bar and the waiters used to take their own time in cleaning up the place and due to that the bees used to come. We also witnessed a monkey coming to steal the left over food that other guests had left. On most of the days after lunch when we wanted to order cocktails or dessert, there was always no ingredients, example, ice cream for dessert, no strawberries for daiquiri or even mint for mojito.

As a travel agent I was disgusted with the lack of competence received from the staff at the hotel.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Nolene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 31 December 2017

Dear guest

Thank you for the feedback on your recent stay with us. We apologise that we did not meet your expectations. This is not how we want you to remember us.

We have passed the messages to the staff that stood out to you. We will definitely allow them to move their magic touch to the other departments.

We really apologise for this type of service and hope that you will accept our apology.

Sincere regards

Ntebi Mathope
Hotel Manager
Sun Soho

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Reviewed 22 December 2017 via mobile

The Soho Hotel at Sun City was recently rebranded as part of a major revamp of Sun City. However the name was the only thing changed at this hotel.

Rooms:

The rooms were spacious and featured lovely views of the gardens around the hotel. However the overall cleanliness of the rooms was far below 4 star standard. There were stains on the floors as well as carpets and the furnishings were tired with signs of wear and tear. The bathrooms, although featuring a stand alone tub, were cramped and also echoed the overall tiredness of the room. The showers were very dirty with mould and mildew all over.

Service:

Service from housekeeping staff was extremely slow and generally stand-offish.

Breakfast buffet:

The one thing that matched its 4star rating was the breakfast buffet, which was a wide and eloborate spread.

Special commendation:

A note to the GM - Mike (front desk manager) managed to redeem the hotel with his excellent and unparalleled service he provided to us. He should belong in a 5star establishment.

It is a pity that Sun International, would see it fit to rebrand a hotel and not see the need to update the hotel itself.

Would I stay here again?

Definitely not.

Would I stay here again?

No.

Stayed: December 2017, travelled with family
Thank Shohan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

Visited this hotel in dec 2017..great place..well maintained and at the centre of the sun city...rooms are of average size and the bathrooms did come with bath tub.

The hotel has casino that's open 24 hrs which is an advantage...the hotel also has many restaurants including indian restaurant Raj which provides Indian cuisine..

Overall great place

Stayed: December 2017, travelled with family
Thank Sneshyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 5 days ago

Dear Guest

Thank you for the review on your stay with us. It gives us great pleasure to see that you enjoyed your holiday at our Resort.

We hope to see you again

Regards

Ntebi Mathope
Hotel Manager
Sun Soho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Soho Hotel

Address: | Sun City Resort, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Sun City
Price Range: ₹ 13,156 - ₹ 27,090 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Soho Hotel 4*
Number of rooms: 340
Official Description (provided by the hotel):
Soho is located at Sun International’s flagship resort, Sun City. Originally built in 1979 and named Main Hotel, the hotel was recently rebranded to encapsulate the essence of the renowned Soho destinations located in London and New York – known for their popularity with the in-crowd, eclectic vibe and non-stop action. Sun City’s other hotels – the Cabanas opened in 1980, Cascades in 1983 and The Palace of the Lost City in 1992 – each have strong identities and are independent brands under the Sun City banner. The new brand launches the ‘always on’ Soho hotel, boasting the iconic casino that started it all alongside a host of food and beverage outlets, revitalised bars and nightclubs. The Sun City Theatre inside Soho has been transformed to make space for the millennial bar called Vibes and the nightclub Encore, a modern dance venue. The Revue Bar offers adult entertainment for discerning guests, while the Prive Salon welcomes high-rolling gaming guests. ... more   less 
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Also Known As:
The Hotel Sun City

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