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Reviewed 22 October 2017 via mobile

Me and my hubby, decided to treat ourselves on a lovely weekend at Sun City! NOT fun at all we stayed at the Soho Hotel. On arrival the staff was very unfriendly and unhelpful and it felt like we were interrupted there lovely day! We took the stairs to our room I was shocked and completely amazed at how bad the stairs looked like. I could not believe my eyes. In our room I wanted to take a bath, when I oped up the water it looked like brown river water no person will bath in that! But that was not the worst part of our stay. We thought that it will be a quiet night in the bushveld were we could here the birds and nature, no ways there was loud music every night so loud you couldn't sleep at all because as soon as your head hits the pillow all you could here is loud bass noise. It was awful that music didn't stop until 4am in the morning and then at 5:30 they start to prepare the chairs and tables for breakfast as loud as they could! You will never be able to sleep there. The very best part is we reported all of this and nothing was done! We were so excited to visit Sun City, and left so disappointed!

Date of stay: October 2017
Trip type: Travelled as a couple
3  Thank Navigate736957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 27 October 2017

Dear Guest

Our sincere apologies to you and your husband on the unpleasant stay you experienced. This is not how we want to be remembered.

We thank you very much for letting us know about this experience as this is the way we would learn and improve.

Once again our apologies for the inconvenience.

Regards

Ntebi Mathope
Hotel Manager
Sun Soho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Booked on Agoda. Peak season due to school holidays. USD 300 per night for the basic room very steep. Attended a conference. Welcoming reception staff and quick check in. Nice little casino at entrance. Access to room is via one set of lifts - inadequate. Have to walk far to get to the room.

Room is comfi but very dated. Hilariously had a baboon entering through the patio to steal the sugar. I consider this the most memorable moment.

Room service took ages and was horrific. Cold ribs and as tough as leather.

Had to ask for complimentary water each day.

Breakfast was comprehensive and 5star worthy but the coffee from the self service machine was of poor quality. Cold hard croissants. No service at tables.

Time for an update and attention to detail needed.

Date of stay: October 2017
Trip type: Travelled on business
Thank Herbert1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 19 October 2017

Dear Herbert1234,

I would like to thank you most sincerely for your feedback, as it is only with feedback like this that we are able to rectify service deficiencies, Your comments have been noted and will be addressed accordingly.

Once again thank you for your feedback and we look forward to welcoming you back to Sun Soho in the not too distant future.

Kind regards

Ntebi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Room was generally comfortable, though decor and maintenance can be highly improved. Breakfast bar had a good variety but given the high volume of guests, best to come in before 10am. Within walking distance to SunCity's other attractions. Highlight was the comedy club on Wednesdays at the ground floor pub opposite the casino.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank NaniSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 19 October 2017

Dear NaniSG,

Thank you most sincerely for your feedback, your comments have been noted and passed on to the relevant Management concerned, and we look forward to welcoming you back to Sun Soho in the not too distant future.

Yours sincerely

Ntebi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

The best restaurant in Sun City by far.
A lovely evening entertainment vibe with live band and great service and food.

A must do before playing a few hands at the Casino after.
The Casino is well run with friendly staff.

Date of stay: October 2017
Trip type: Travelled with friends
Thank tanya638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 19 October 2017

Thank you most sincerely for your feedback, I am pleased to learn that your stay with us was an enjoyable one, and we look forward to having you back with us in the not too distant future.

Yours sincerely

Ntebi

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Reviewed 16 October 2017

I visited with 6 fellow golfers and had the most amazing experience. The hotel has lots to offer with fantastic restaurants, wonderful clean rooms, a number of bars within the hotel. The breakfast was perfect with lots of options to cater for everyone.
The main factor that made our stay special where the staff, friendly, helpful. polite and nothing is too much trouble for them. They are a real credit to the hotel.
Sun City has lots to offer with lots and lots of things to do.
Both golf courses where memorable and a true test for all golfers, the wild life on the course makes it that little bit different and watching the baboons steal your food when you are not watching is really funny.

Date of stay: October 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ntebi M, Manager at Soho Hotel, responded to this reviewResponded 19 October 2017

I would like to thank you for the great feedback, I am pleased to learn that your stay with us was an enjoyable one. Rest assured your comments will be filtered down to our staff.

Once again thank you for your feedback and we look forward to welcoming you back to Sun Soho in the not too distant future.

Yours sincerely

Ntebi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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