We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (45)
Filter reviews
45 results
Traveller rating
12
13
14
4
2
Traveller type
Time of year
LanguageAll languages
More languages
12
13
14
4
2
See what travellers are saying:
Filter
Updating list...
10 - 15 of 45 reviews
Reviewed 7 May 2018

During my stay at SUN 1 Hotel I have been well treated and I enjoyed it. all conditions of which they are offering is 100% very good, but the hotel must provide restaurant/kitchen even if is necessary to increase the cost in the daily accommodation, it is to avoid guest walk a way to look for food. Thanks

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 132romao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 10 May 2018

Dear 132romao,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

This hotel is so clean and beautiful!
The staff is friendly and helpful.

We had a good nights rest in clean linen and soft mattress. We booked a family room, with two double beds.

I highly recommend it!

Stayed: December 2017
Thank Z S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 7 March 2018

Dear Z S,

Thank you for your most complimentary review.

We have noted from your photos posted and room description that your review appears to have come through on the incorrect TripAdvisor page, Sun1 Nelspruit, instead of Southern Sun Nelspruit (Emnotweni).

We will, however, pass your compliments on to them.

Yours sincerely,

Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

Terrible .Not enough or no towels .Floor dirty ,same marks there the whole week .
Window broken .Shower broken .Duvet cover broken ( holes ) .Had to phone to open gate .( did not answer buzzer ) .Television angle is not correct to watch when in bed .

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank is877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 18 July 2017

Dear is877,
Thank you for taking the time to inform us of your recent experience at our Sun1 Nelspruit Hotel.
We would have liked to discuss your experience with you personally, but have been unable to make contact with you at this time.
Please accept our apologies for the various maintenance and housekeeping issues experienced during your stay and for having created an unfavourable impression. We consider the points that you have raised very seriously and would like to assure you that this is not the standard on which Sun1 Hotels prides itself.
We regret causing you this inconvenience and would like to assure you that the matters raised are being investigated.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2017

I suggest that breakfast be part of hotel charges.The rooms are in good condition,they appear to be recently have been painted.I was impressed with your friendly staff.I was also impressed by the security provided in your hotel.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank jamesmP211GE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 12 April 2017

Dear jamesmP211GE,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
Your comments have been noted and are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017

The room that I was given was not very clean. I don't think that the window had ever been opened! Horrible smell in the room. I slept on the bed , but not under the sheets,
I had an all round bad feeling. Although the price was reasonable, I will never go back

  • Stayed: December 2016, travelled solo
    • Location
    • Rooms
Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 22 February 2017

Dear Roger G,

Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations.

We are very sorry to hear that several things throughout your stay did not meet your expectation and apologise for the inconvenience caused.

Sun1 Hotels prides itself on the hygiene aspects of all our hotel rooms and in the event that a guest is not satisfied with their room, are more than willing to move them to another room or attend to the matter immediately.

Please accept our apologies once again.

We do hope that you will afford us the opportunity to positively influence your impression of us in the future.

Yours sincerely,

Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews