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All reviews malelane gate the river main building a la carte menu deluxe room hippos and crocodiles main asset turn down service few meters breakfast and dinner perfect view yogurt safari park drive africa echo
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Reviewed 5 September 2018

We were not really convinced of the quality of this hotel, because of the many negative reviews we read. But because of its excellent location (800 meters away from Kruger Malelane Gate) we wanted to give it a try.
It started off wrongly by trying to contact the hotel by mail for a few questions about our room and to get confirmation of our booking. We sent 4 mails (3 to the hotel, 1 to the central Pestana office). We never got any reply !!! Bad start !
But when getting there we were only positively surprised. The location is wonderfull, the view from the bar and restaurant deck stunning. We booked (and got) a De Luxe Room on the higher floor and it also had a fantastic view over the river which was really nearby, but fenced off for safety reasons because the hippo's come sometimes up to meters from these rooms. But no fear, even the ground level rooms are a few meters above the ground on the river-side.
These rooms are well equiped (freezer, airco, safe, ...) and well maintained. One small minus, there are no phones in the room. So you have to walk to reception if you need something. Housekeeping was perfect.
Central buildings are nice. There are 2 swimming pools of which 1 has a long water-slide, great for kids. Personnel was very friendly and helpful, food was pretty good. Even when there were not too many guests there was a relatively large food selection. As other reviewers stated, the prices of the drinks are very expensive. We compared the prices of different drinks and these are all about double the prices of other 4-star hotels around Kruger. Yet, we choose the lower priced red housewine (Protea) which costed 200R per bottle and which is of good quality. No need to go for the more expensive wines.
All in all, we are very pleased with this hotel and we will be back. But we hope they do resolve their communication issues (no reply to mails, no phone in the rooms).

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Frans C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 3 weeks ago

Dear Frans C

Thank you for taking the time to send such a comprehensive review

I agree with entirely regarding the winelist and we are currently reviewing this and hope to launch the new wine list within weeks

Aside from that the team here are delighted that you enjoyed the lodge so much and hope to wlecome you back soon

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

We stayed at this lodge in Kruger Park for 3 nights.. a totally unique & wonderful experience!!
The cottages were awesome.. birds by the river,
Deer in the backyard..
WiFi in the lounge but we were fine!
The BEST part... the deck overlooks Crocodile River.. get there BEFORE sunrise, and the place is TEEMING with Hippos! Herds of them , splashing in the water, reacting to each other!
Besides this, tons of Impala become visible as golden dots as the sun comes up!
Crocs here & there.. lots of birds including the FISH EAGLE!
Sip ur coffee and be transported to the magical land of amazing animals!!

Stayed: August 2018, travelled with friends
1  Thank prakvaid58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave H, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 5 September 2018

Dear prakvaid58

We're delighted to see you had such a wonderful experience at the lodge . And particularly the wildlife which really is the reason people come to Kruger. The Fish eagle pair is also one of our favorites!

We hope to welcome you back to the lodge in the future

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018 via mobile

Booked in for 2 nights but left after 1. Rooms are dated and very basic. We were very close to the river which stank the entire time. Breakfast was very average. Would rather go somewhere else next time.

Stayed: September 2018, travelled with family
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave H, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 5 September 2018

Dear Mike H

We are so sorry to see that you did not enjoy your experience at the lodge

We are always sad to see customers leave earlier than expected

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

We had a very enjoyable, albeit brief, stay en route to the Kruger Park. The Hotel is set in pretty grounds with a lovely deck overlooking the Crocodile River. The hotel is well located close to the Kruger Park Malalane Gate and therefore a great option for trips into the Kruger. We found the staff very friendly and the room was a good size.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank mbaker989663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave H, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 5 September 2018

Dear mbaker989663

Our team is very pleased to see that you had such a positive experience at Pestana Kruger

We hope to welcome you back to our lodge in the future

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

The grounds are well kept. The accommodation varies. We stayed in the bungalows. Neat but very basic. We were a fairly large group to which resort reacted well. Bar service was slightly slow. The breakfast was a bit of a bottle neck at som points. However, the overall experience was good. Will give it another try.

Stayed: August 2018, travelled with friends
Thank Jaco-Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave H, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 5 September 2018

Dear Jaco-Pierre S

We are very pleased to see that your group was generally happy with the experience at the lodge

My apologies for the bottlenecks and bar service. We will certainly work on that aspect of our service

We hope to welcome you back to the lodge individually or as a group again in the future

Dave Hackney
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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