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“Disappointing evening”
Review of Butcher Block

Butcher Block
Ranked #35 of 131 Restaurants in Umhlanga Rocks
Cuisines: Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 17 January 2017

My husband and I recently visited the Butcher Block for dinner based on raving reviews from our friends. We arrived at 9:00 pm and we were rushed through the menu, told that the kitchen is closing although the restaurant closes at 10:30 pm and asked to place the order as we sat down. Not having looked through the menu properly, we just picked the grilled chicken and prawns and some quick drinks. We ordered two starters to share as well. I was hungry and had been looking forward to this dinner all day. The starter arrived about 20 minutes after the order was placed and it was not what we ordered, and they had forgotten the second starter, our main course then arrived, also missing items on the plate, we were irritated by that time, we complained about the items missing from the plate and the waiter brought an additional two prawns to make up for the items but he was very distracted and trying to clear up his tables and finish up for the evening and rush us to finish up as well. It was definitely our first and last visit. It was a very unpleasant and disappointing experience.

    • Value
    • Service
    • Food
Thank Kathysheo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanah S, Marketing Manager at Butcher Block, responded to this reviewResponded 30 March 2017

Hi there, we are so sorry you had an unpleasant experience. Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (149)
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17 - 21 of 149 reviews

Reviewed 12 January 2017 via mobile

Dear Desly (Manageress on duty, 12 January 2017 @ 21:00)

Your "quick, brush it off" attitude stinks. Your menu states that you serve baked cheese cake. However, after a piece of tasteless fridges cheese cake landed on my table & questioned the waitress, your response was "We never served baked cheese cake! ". Update your menu!!!! This was my fifth visit.... never again!

Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanah S, Marketing Manager at Butcher Block, responded to this reviewResponded 30 March 2017

Hi there, we are so sorry you had an unpleasant experience. Thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2017 via mobile

For the restaurant to be at capacity and still provide fantastic food and perfect service; Butcher Block has proven that they have the capabilities of always providing great service. The food as amazing, perfectly cooked, well seasoned and the portion was nothing short of ideal. I highly recommend the blue cheese snails! Thanks for the good time.

Thank Tamish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanah S, Marketing Manager at Butcher Block, responded to this reviewResponded 30 March 2017

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

My group of 31 had lunch, great service and food, the staff went the extra mile was almost flawless last 4 guests had a short wait but all turned out good in the end. Food is good can handle from big to small, most of my group having dinner here tonight which is a good sign worth a try

Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanah S, Marketing Manager at Butcher Block, responded to this reviewResponded 30 March 2017

Hi Stephen, thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017

We had to grab a quick takeout as we were rushed for time. The staff assisted us in a quick and efficient manner. We enjoyed the meals we ordered.

    • Value
    • Service
    • Food
Thank T J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanah S, Marketing Manager at Butcher Block, responded to this reviewResponded 30 March 2017

Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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