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Reviews (352)
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All reviewsnew wingnice hotelwalking distance to the beachsmall kitchenettea king size bedthe hotel is conveniently locatedrooms are largebath and showerrestaurants and barsshort walkper dayhotel restaurantfriendly and efficient staffself cateringlocation is greatbusiness tripchecking in
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54 - 59 of 352 reviews
Reviewed 6 September 2017 via mobile

This was the first time I stayed in the Protea Hotel in the Umhlanga Rocks area. My experience was delightful. I travel frequently for business and see many different hotels, and this certainly ranks in the top of the affordable hotels for me. It was recently upgraded and has a fresh, modern look, with a nautical theme, which is what you would expect from a hotel that is walking distance from the beach.
The restaurant is modern and well equipped, and large lounge chairs gives the hotel a very relaxed and stylish feel.
I loved my stay here and will definitely return soon, perhaps for a family holiday!

Stayed: September 2017, travelled on business
Thank HeinDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

It's a place to stay, certainly nothing special. Clean and sterile, but no personality, and staff are unhelpful. It was the slowest check-in ever. Wifi didn't work well. Key card stopped working half way through our stay. The bar is empty because barman is disinterested in helping customers. Had to go somewhere else to get service. For the price you can do much better elsewhere.

Stayed: September 2017, travelled with friends
2  Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel Durban Umhlanga, responded to this reviewResponded 5 September 2017

Dear Jonathan H

Thank you for taking the time to share your recent experience at the Protea Hotel Durban Umhlanga with us.

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk and bar staff did not quite meet your standards. Please rest assured that your comments have been shared with the team in an effort to improve our service delivery.

Thank you for being a Marriott Rewards Silver member and we hope to serve you again whenever your travels bring you back to Umhlanga Rocks.


Sincerely,
SylviaD







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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

We stayed at the Protea Hotel in Umhlanga last year when in South Africa, they were in the process of building a new section. The hotel was fine for what we wanted at the time, looked in need of some TLC though. We had a change of plan while in South Africa this year and again stayed at the Protea but in the newly completed section. What a terrific transformation, just beautiful, we were staggered at the difference.

The design, the rooms, fittings and furnishing just beautiful.

Breakfast was sumptuous in very comfortable surroundings, staff very friendly, we just loved it and would have no hesitation in recommending it.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank southafricafan_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

Our 3 night stay at the newly refurbished wing of Protea hotel Umhlanga was great. We had good quality sleep throughout, on comfortable beds with clean, crisp white bed linen. The rooms are modern, new, clean, everything works as it should...but the very best thing about this Protea is the super friendly staff from the security people, the check in staff and the cleaning staff. All smiles, happy to see you. We didn't eat at the hotel restaurant, so cannot comment on the food. The hotel is within walking distance of restaurants on the main street and also the beach, so if you don't feel like driving around much for a day or two, this should be perfect.

Stayed: August 2017, travelled with family
1  Thank tin2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

The staff were extremely helpful and friendly at all time. Very prompt if anything was requested and nothing was too much trouble.
We enjoyed being right in the hub of Umhlanga Rocks. Sea views, close beach, shopping and great supermarkets.

Room Tip: all rooms are great - request one with sea views
  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lindasteinie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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