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Protea Hotel by Marriott Durban Umhlanga
Ranked #8 of 18 Hotels in Umhlanga Rocks
Reviewed 4 September 2017 via mobile

It's a place to stay, certainly nothing special. Clean and sterile, but no personality, and staff are unhelpful. It was the slowest check-in ever. Wifi didn't work well. Key card stopped working half way through our stay. The bar is empty because barman is disinterested in helping customers. Had to go somewhere else to get service. For the price you can do much better elsewhere.

Stayed: September 2017, travelled with friends
1  Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this reviewResponded 5 September 2017

Dear Jonathan H

Thank you for taking the time to share your recent experience at the Protea Hotel Durban Umhlanga with us.

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk and bar staff did not quite meet your standards. Please rest assured that your comments have been shared with the team in an effort to improve our service delivery.

Thank you for being a Marriott Rewards Silver member and we hope to serve you again whenever your travels bring you back to Umhlanga Rocks.


Sincerely,
SylviaD







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Reviews (307)
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14 - 18 of 307 reviews

Reviewed 29 August 2017

We stayed at the Protea Hotel in Umhlanga last year when in South Africa, they were in the process of building a new section. The hotel was fine for what we wanted at the time, looked in need of some TLC though. We had a change of plan while in South Africa this year and again stayed at the Protea but in the newly completed section. What a terrific transformation, just beautiful, we were staggered at the difference.

The design, the rooms, fittings and furnishing just beautiful.

Breakfast was sumptuous in very comfortable surroundings, staff very friendly, we just loved it and would have no hesitation in recommending it.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank southafricafan_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

Our 3 night stay at the newly refurbished wing of Protea hotel Umhlanga was great. We had good quality sleep throughout, on comfortable beds with clean, crisp white bed linen. The rooms are modern, new, clean, everything works as it should...but the very best thing about this Protea is the super friendly staff from the security people, the check in staff and the cleaning staff. All smiles, happy to see you. We didn't eat at the hotel restaurant, so cannot comment on the food. The hotel is within walking distance of restaurants on the main street and also the beach, so if you don't feel like driving around much for a day or two, this should be perfect.

Stayed: August 2017, travelled with family
1  Thank tin2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

The staff were extremely helpful and friendly at all time. Very prompt if anything was requested and nothing was too much trouble.
We enjoyed being right in the hub of Umhlanga Rocks. Sea views, close beach, shopping and great supermarkets.

Room Tip: all rooms are great - request one with sea views
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  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lindasteinie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

We were given a newly renovated room with a great sea view. The double room was spacious and had all the amenities. Our room had a large shower area which was great. The staff was very warm and friendly and always willing to assist. The hotel is situated in the main restaurant area of Umhlanga and we had a great choice of cuisines, all at walking distance. We felt very safe walking around even late at night. If you do book the airport shuttle they will ask you to wait by the Burger King on the side of the hotel. Take note that the shuttle doesn't always swing by the slip lane and we actually missed it and had to book an Uber instead to the airport. At the end of the day it worked out fine as we got a comfortable stress free ride to the airport for only an extra cost of R50 for two. Will definitely book again if ever in the Umhlanga area.

Room Tip: Higher floors have less traffic and restaurant noise
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MauritianExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Durban Umhlanga

Address: corner Lighthouse & Chartwell Drive | Protea Mall, Umhlanga Rocks 4320, South Africa (Formerly Protea Hotel Durban Umhlanga)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Umhlanga Rocks
Price Range: ₹ 6,049 - ₹ 12,748 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Durban Umhlanga 3*
Number of rooms: 174
Official Description (provided by the hotel):
This 3-star paradise hotel is your gateway to golden beaches, lush surroundings and the exhilaration of holidaying in an idyllic part of South Africa. If you want stunning views overlooking the KwaZulu-Natal coast, look no further than Protea Hotel Durban Umhlanga. Centrally located in the heart of uMhlanga Rocks, the hotel is 18 km from King Shaka International Airport and conveniently situated minutes from the protected beach and 10 minutes from Durban. The hotel offers friendly service, comfortable accommodation. Most of the hotel's 174 modern rooms feature breath-taking sea views, and are all elegantly and stylishly furnished. Enjoy a choice between 44 Semi self-catering facilities which include a microwave, fridge, cutlery, crockery and tea/coffee-making facilities. We've expanded in October 2016 with a brand new 15-floor tower! In addition to a new reception area and lobby, the project has added an extra 130 bedrooms for your convenience. The Lighthouse Breakfast Restaurant & Bar is situated on the ground floor, adjacent to the reception hall, and offers delicious breakfasts. The restaurant seats 146 guests and is open from 06:30 to 10:30. The bar is open from 14:00 to 23:00. ... more   less 
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Also Known As:
Hotel Umhlanga
Protea Hotel Umhlanga Rocks
Protea Umhlanga

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