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All reviews lovely hotel sandton city short stay week stay free shuttle service excellent accommodation staying at this hotel world class three nights early check rooms are spacious home away from home business radius maintenance porter safari
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Reviewed 22 February 2018 via mobile

I proposed at this venue,and we have come back for 3 of our 4 wedding anniversaries.So we love the place. Service is always 5 star and facilities always kept in excellent condition. We will be definitely coming back in future.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded 4 April 2018

Dear Michael N

Thank you for the wonderful feedback. We are delighted to know that you continued to choose our hotel to celebrate your anniversaries. We are happy that our hotel is a part of your love story.

We hope to see you again for your next anniversary.

Best regards,

Shaun Wheeler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Three nights, three breakfasts and one dinner later I don’t think I would choose to stay again

The pool was not clean and full of debris at the bottom

The bathroom had black of spots in the grouting of the tiles

The in-room TV could not be adjusted loud enough to hear the news clearly. I asked at reception to adjust it slightly but nothing changed

The one dinner was disappointing as my sirloin “ on bone”which has to be ribeye was tough and cooked on a cold grill so it was a bit “stewed”

This morning I was at breakfast as they opened and there was nobody began ng the grill which resulted in no egg orders

The staff are great and attentive but the hotel let’s them down

Average

Date of stay: January 2018
Trip type: Travelled on business
Thank 933raye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded 9 April 2018

Dear Ray E,

Thank you for your valued review. We apologize that we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay but this was not the case with you. We have obviously dropped the ball on may occasions during your stay and we take full responsibility for this. We have taken practical steps to rectify each and every issue mentioned.

I am pleased however that you enjoyed great services from our friendly and attentive staff.

We would like to welcome you back in the near future to exceed your expectations.

Kind Regards

Shaun Wheeler
General Manager

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Reviewed 21 December 2017 via mobile

On behalf of myself and my team I would like to thank the staff who went out of their way to accommodate us during our 8 day stay whilst we worked, both day and night shifts, at NASREC for the 54th ANC Elective Congress. Friendly and helpful in every way, always with a smile. Chantelle

Date of stay: December 2017
Trip type: Travelled on business
Thank 19chantelleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded 5 January 2018

Dear Chantelle,

Thank you! You have no idea how pleased we are to hear that you enjoyed your stay with us. We absolutely appreciate the feedback and look forward to delivering another exceptional stay for you in the future! Until then, we wish you a happy new year!

Yours in hospitality

Shaun Wheeler
General Manager

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Reviewed 9 December 2017

Our stay here was delightful. The staff, Myron and everybody at the front desk were exceptionally helpful in planning out sightseeing and transportation needs.
Rooms are spacious with all amenities. Area is residential and quiet.
Breakfast had great variety and coffee was delicious. I would certainly recommend this hotel.

Date of stay: December 2017
Trip type: Travelled with friends
Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded 5 January 2018

Dear Jane K,

Thank you so much for the terrific review! We are delighted that you had such a great experience here and look forward to seeing you again soon. We wish you a very happy 2018.

Yours in hospitality

Shaun Wheeler
General Manager

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Reviewed 3 October 2017

What a lovely hotel. From arrival to departure the staff were extremely friendly and helpful and there was a very relaxing vibe. The shuttle service was extremely helpful and a nice touch, given its close proximity to Sandton City and the Sandton Gautrain station. The included breakfast is delicious and a wonderful way to get the day started. Well worth considering for your next trip to Sandton.

Date of stay: October 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank CharlesV78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded 13 October 2017

Dear Valued Guest,

Thank you for your review of the Faircity Falstaff Hotel, your comments and feedback are highly appreciated. It is pleasing to note that you enjoyed your stay with us and that the Hotel and it's surrounding areas suited your needs. We look forward to welcoming you back when you next visit Sandton again.

Kind regards

Shaun Wheeler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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