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4 - 9 of 105 reviews
Reviewed 31 July 2018

Lovely place and wonderful people. I would recommend the place to anyone who wants a relaxed and quiet time off. The staff is very friendly from reception, to the restaurant and to house keeping.

Thank you

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank zamngcobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandiMoolman, Public Relations Manager at Fortis Hotel Capital, responded to this reviewResponded 4 weeks ago


Dear Zam Ngcobo,

Thank you for sharing your experience at the Fortis Hotel Capital.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer ,your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service .

Thank you for staying at the Fortis Hotel Capital and we hope you choose to stay with us again whenever your travel needs bring you back to Pretoria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018

The stay was good as the hotel staff was accommodative and also welcoming. The reception and staff was good. Please just consider extending the open time of the Bar as 22h00 is too early. The whole stay was good.

Room Tip: there was nothing wrong with the room. It was good.
  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tkaat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandiMoolman, Public Relations Manager at Fortis Hotel Capital, responded to this reviewResponded 4 weeks ago

Dear Tkaat,

Thank you for taking time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fortis Hotel Capital.

As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

I slept at this hotel for two nights while it was still under Protea hotels. It is just a stone throw to the central of the town and no need to drive. It is next to the main road to the cbd but you can sleep peacefully. The service was excellent at the reception. The rooms are too big and clean, complemented by the comfort of the bed.

  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Salome M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandiMoolman, Public Relations Manager at Fortis Hotel Capital, responded to this reviewResponded 4 weeks ago

Dear Salome,

Thank you for taking time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fortis Hotel Capital.

As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

I was there on business. Spent one night there. The hotel is in a dodgy part of town. General impression "grubby". The supper and breakfast was shocking. I did bring this to the attention of a staff member who asked if we were enjoying our food, standard response.

  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Derrickza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YolandiMoolman, Marketing Plan Coordinator at Fortis Hotel Capital, responded to this reviewResponded 8 January 2018

Dear Derrickza,

Thank you for taking the time to share your recent experience at the Protea Hotel Pretoria Capital with us. It is through honest feedback that we are able to improve upon the Food and Beverage experience provided to our valued guests.

It was brought to my attention, that during your recent stay we fell short of meeting your expectations while dining in the Lairds Restaurant. The information provided on the Guest Satisfaction Survey has been shared with the Restaurant Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve the dining experience.

Although we fell short of meeting your expectations, I hope you will consider Protea Hotel Pretoria Capital on your next visit to Pretoria so that we can deliver on the guest experience you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Received 5 star treatment. Only one problem though. Expected the room to have a friedge but that was not the case. When i inquired i was told that i needed to request it as it is only available on request. Thus i had to go one night without it and only received one the next day.

Stayed: October 2017, travelled with friends
Thank mphosebotsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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