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“Worst owner and manager I have ever encountered” 1 of 5 bubbles
Review of Quality Inn - Cottonwood

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Quality Inn - Cottonwood
Ranked #7 of 7 Hotels in Cottonwood
Phoenix, Arizona
2 reviews
“Worst owner and manager I have ever encountered”
1 of 5 bubbles Reviewed 13 December 2011

I was one of the chaperones on a youth retreat to this place. The location is nice because it is close to Sedona and the price to begin with was good. While staying here, the hotel rooms were not the cleanest. We used the conference room here, and prior to our use it was not cleaned up for us. My wife had to walk through the kitchen to get some things and she told me that it was a disaster. She described it as "filthy". So I would plan on not eating there.They provided a meager continental breakfast (carbs and sugar).

The worst part of it all was the charges our group incurred. Our group alone accrued $1500 in charges!!!! There were other groups that we meet there too and they had their own separate charges! Now, we did have some legit charges i.e.. a broken bed $150, bent chair $40, and maybe a couple of minor charges. The Ridiculous Charges: $200 to use a room that used to be bar for less than a hour. Time or amount was never stated prior to use. They said we could use it for free. It was never written down into our contract at all. $45 for a pair of scissors and and extension cord we accidentally took and then returned. We ended up keeping them because they "already bought" new ones 2 days later. $50 Re-hanging picture fee. We wanted to not damage their pictures because of our use of the walls so we took them down and actually did re-hang them but I guess not to their liking. I don't remember how much the "excessive trash fee" was but isn't the hotel suppose to take care of that? They never bothered to take the trash out daily so there was an accumulation of trash but never not in a trash can. They said we should have taken the trash out for them because we could have easily of seen the dumpsters.

To sum it up this establishment does not live up to it's name, Quality Inn.

  • Stayed December 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Buckworth602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candy1000, General Manager at Quality Inn - Cottonwood, responded to this review, 14 December 2011
As anyone will know by reading this, the "Retreat" was a disaster! And, extra charges will show how unruly/unchaperoned these kids were to incur such charges. You didn't tell the whole truth here--you tried to return an extension cord that was not the hotels in the place of the one you took (which was commercial grade). Breaking a bedframe gives readers another hint. 14 out of 17 rooms rented had extensive cleaning requirements to include carpet cleaning (for a 2-day stay!!!). Yes, you rented the hall--which does not give you full reign to do whatever you like to the room. Recommend the Church add teaching kids to respect others' property and perhaps a leadership course for the chaperones on how to chaperone--and lead. You failed to mention in your complaints that the Hotel waived over $900 in damages. And, that you used rooms unscheduled for 2 days--not 1/2 hour. Plus, no one should have been in any area of the hotel except the Hall. The kitchen, which is unused (no restaurant on site) was not part of the Hall rental.Charges incurred could have been for the loss of business, which was more than $200 for additional space rental. The Hotel gave the "Church" the best deal we could & we were repaid with abuse of the property, community, and loss of business. Unfortunately, this experience has caused the Hotel to relook hosting similar "retreat" groups in the future. We definitely do not want a repeat event.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
Arizona
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 November 2011

Close to Jerome. Close to dead horse state park and tuzigoot. A mile out of town. Lovely views.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gypsiespirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ogden, Utah
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 15 October 2011

Visited Sedona Arizona, wonderful town, great art galleries!
We ended up staying in near by Cottonwood , due to savings, and lack of vacancies.
Sedona and Our Hotel , In general are not real dog friendly places. be advised. Other than that nice trip

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mah120360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 October 2011

I booked for two nights, stayed only one. There was urine left on the back of the toilet and a streak running down the front. The tub had not been scrubbed, you could see the residue on the sides. My bedsheet had a black smudge. The chairs in the room had torn fabric. The screen on the window was all torn apart at the bottom end, the "umbrella" at the pool was just wire without the fabric. I wish I could have been reimbursed for the night I did not stay. But because I did not give the service I booked through enough advance notice I was stuck paying for a a room I was not comfortable in. This may be typical for the area, I don't know. I also overpaid because they had some sort of bicentennial celebration in town the weekend I had to be there for something entirely unrelated.

  • Stayed September 2011, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank trvlbugLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concerned2006, Manager at Quality Inn - Cottonwood, responded to this review, 3 October 2011
Hello, so sorry the maids missed some cleaning in your room; but, unfortunately, there was no report to the front desk of the room not being cleaned to your satisfaction. If you had called, a maid would have been sent immediately to correct the oversite.
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Travellers are raving about these Cottonwood hotels

new jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 August 2011

The location is great if you want to visit Jerome, Cottonwood and Sedona is just 15 to 20 minutes away. The room we had was clean and so quiet which was nice. We had the pool area all to ourselves. The hot tub is hot and clean and the swimming pool was deep on one end (I believe 8.5 feet)...you don't see to many hotels with deep swimming pools. Sitting outside you can get a beautiful view of the mountains all around Cottonwood.
Make sure to take a copy of the list of restaurants and things to do from the front desk clerk. You can get great discounts on some places by showing your card key. The front desk clerk was very nice and took the time to go over some great things to do and restaurants in the area.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jmoaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concerned2006, Manager at Quality Inn - Cottonwood, responded to this review, 8 September 2011
Thanks for the GREAT review! It's always refreshing when someone writes nice things about their stay! Thanks again for taking the time to write this for us, all the staff @ QI greatly appreciate it! Come again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn - Cottonwood

Property: Quality Inn - Cottonwood
Address: 301 W State Route 89a, Across from Hospital, Cottonwood, AZ 86326-4145
Phone Number:
Region: United States > Arizona > Cottonwood
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Cottonwood
Price range (per night): ₹ 5,667 - ₹ 8,056
Hotel Class:2.5 star — Quality Inn - Cottonwood 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Hotel centrally located to many events/attractions within 15-mile radius. Across from hospital. Unique shops and wine-tasting minutes away. Sedona 14 mi, Jerome 8 mi, CampVerde 12 mi. Verde Canyon Railroad, Blazin' M Ranch Show, Out of Africa Wildlife, Indian Ruins, Casino, and more. Grand Canyon 2.5 Hours away. ... more   less 
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Also Known As:
Cottonwood Quality Inn

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