If you like playing golf in 106 degrees, you're gonna love this place. If you like expensive accommodations, and you still have to pay $12.95 extra per day for internet hookup in your room, you're gonna love this place. If you have no problem with paying $20 each time you want to use the exercise room, and what you get is headphones that don't work, and no one there to explain how to use the machines, well, this is the place for you. How about a 5 star restaurant (Kai) that cost us almost $200 for a salad the size of 2 walnuts, and a buffalo steak the size of a cell phone? Then go for it. Here's an interesting example of hospitality: I bought a thumb drive in the gift shop because I thought I needed it urgently for a business meeting. I didn't, so with sealed thumb drive and credit card receipt in hand, I tried to return it. They don't give money back, you have to get something else of equal value. You can imagine how delighted I was. How about the engineering dept. banging on our door, waking my wife from a sound sleep to fix our leaking shower, which was NOT leaking, and which we did NOT call to have fixed? She was just so pleased with being sleep deprived the next day. Finally, you're going to love being stuck in the boonies surrounded by the bleakest environment I've ever had the misfortune to view from my window.
I would have given this place zero stars, except I must commend the staff for being consistently courteous, competent, and helpful. Too bad they work for such a user-unfriendly resort.
- Official Description (provided by the hotel):
- The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Wild Horse Pass Hotel Chandler
- Sheraton Chandler
- Chandler Sheraton
- Sheraton Wild Horse Pass Resort And Spa