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All reviews basketball court front desk bedroom suite playing basketball about minutes from the airport chandler fashion center mall across the street ideal location the entire staff lots of restaurants movie theater breakfast room bed was comfortable rooms are large minute drive english muffin each morning
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Reviewed 9 July 2018 via mobile

Very good location in chandler, this hotel offers a lot of extras for a very reasonable price. Each room is spacious with well equipped kitchens and comfortable beds. Also outdoor pool and fitness room. A walk from shopping mall and several restaurants.

Stayed: July 2018, travelled on business
Thank YumGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 10 July 2018

Dear YumGuru,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn Phoenix Chandler/Fashion Center.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Residence Inn Phoenix Chandler/Fashion Center and we hope you choose to create more memories here whenever your travels bring you back to Chandler.

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

Ashleigh at the front desk was so welcoming! The GM Jacquelyn Tyler popped up from her desk to welcome us as well. We received a bag with goodies that was hand-decorated: the handles were twisted with colored pipe cleaners and the front and back were decorated as well. The envelope had our name in colors and glued on sparkly flowers with a welcome letter. We love Residence Inn for the kitchen always, and the beds are comfy. Our room 316 faced Springhill Suites' swimming pool however there was a nice wide area full of trees and singing birds, and a bench to sit on. Very quiet room as requested. We got back from a BBQ and needed some ice (didn't know you could make your own by pushing a paddle in the freezer!) and they gave us a gallon Ziploc bag so we could keep our leftovers in our cooler. The customer service was stellar. We love the little table to eat on and use the desk as well. We told the front desk that the hot and cold water were reversed in the kitchen and they took note of it. They have wonderful appetizer/happy hours M-Th and these are great for meeting new people.

Room Tip: We like the highest floor away from elevator 3rd floor even numbers good
  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kimpia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 10 July 2018

Dear Kimpia,

Thank you for choosing the Residence Inn Phoenix Chandler/Fashion Center for your recent travels to Chandler.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

There for one night and really liked the location, near a major outdoor mall, Walmart within walking distance and right off the interstate. Only issue was the mixer the
evening we where there, very limited items. Also no beer or wine was offered. Overall good stay will return.

Stayed: June 2018, travelled on business
Thank Saltexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 5 July 2018

Dear Saltexas,

We are delighted to have been your chosen hotel during your recent stay in Chandler. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.

Thank you for staying at the Residence Inn Phoenix Chandler/Fashion Center and we hope you choose to create more memories with
us whenever your travels bring you back to Chandler.

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

Had a two room suite with two bedrooms, two baths, founded by a kitchen/sitting area (with fireplace).

It looked to be recently updated with Nice stainless kitchen appliances...including full'll l size refrigerator and dishwasher.

Nice beds, linens and furnishings.
The bathtub and shower looked a bit old, the shower nozzle was a bit plugged by hard water. Also, the exhaust fan didn't work, but in the dry AZ summer, that's not a problem.
Daily cleanings were well done.

Friendly staff, we got a snack bag on arrival. Evenings had a small snack offering in the lobby (well, most days..on one day it was abruptly cancelled due to "...a problem".

Nice hot breakfast with eggs, sausage, do it yourself waffles, etc. And unlike some motels, there is a nice and adequately sized seating area!

Room Tip: Despite being on a main avenue, it was very quiet
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 12 June 2018

Dear John,

Thank you for choosing the Residence Inn Phoenix Chandler/Fashion Center for your recent travels to Chandler.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

Right across the street from Chandler Fashion Center shopping mall with lots of restaurants, shopping choices and Harkins theater. Our stay was for a concert at the beautiful Chandler Performing Arts center about 2 miles from the hotel. There are no room safes or DVD players but the room did have a full-size refrigerator that makes its own ice. A nice feature in warm Arizona Summer's. This Inn room did have large flat screen TV but it was not able to rotate into living/sitting room which we have found at other Residence Inn's. All rooms have very comfortable king beds. Our daughter used the convertible sofa bed which was more comfortable she said that others she has used. Had a minor maintenance problem that was fixed promptly. Their commentary breakfast was well above average with numerous choices and beverages.

Room Tip: Rooms on the North end away from Chandler Blvd are quieter.
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SedonaBob55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 5 June 2018

Dear Bob,

Thank you for choosing the Residence Inn Phoenix Chandler/Fashion Center for your recent travels to Chandler.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
Jacquelyn Tyler
General Manager
Residence Inn Chandler

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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