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Residence Inn Phoenix Chandler/Fashion Center
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Reviews (153)
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All reviewsbasketball courtwedding locationfront deskbedroom suiteplaying basketballchandler fashion centermall across the streetabout minutes from the airportideal locationour entire stayenglish muffinsthe entire staffmovie theaterbreakfast roombed was comfortablerooms are largehotel is located
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4 - 9 of 153 reviews
Reviewed 13 March 2018

We got a two bedroom suite, which is more expensive. But I slept like a rock. Wish we had these mattresses at home.

I thought the breakfast was good, my daughter only wanted donuts. They didn't have donuts. They had bagels, and English muffins, and other stuff. Just no donuts. I ate breakfast, then took my daughter out for donuts...Win/ win, right?

They also have a kitchenette, with a small stove, refrigerator, microwave, metal silverware, glass glasses. Pretty nice.

Only frustration was web site. It would have been nice to check that you need a two bedroom suite, and have the site automatically show only those hotels with openings. Instead, we had to find them one at a time. And it was spring break.

It wasn't fun.

One other thing. The pot for hot water had a coffee taste. Happens a lot, but sure can ruin a good cup of tea. I dumped out the cup, and heated up water in our room. That works.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank re34646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018

Great hotel..rooms were very comfy and huge...great area for walking, mall across the street, dining on both sides of the highway..within walking distance...
Pool needed cleaning..lots of leaves in it..morning breakfast was just perfect..nice place...friendly people working here!

Stayed: January 2018, travelled on business
Thank rkwieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 11 March 2018

Thank you for choosing the Residence Inn Phoenix Chandler/Fashion Center for your recent travels to Chandler.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We hope that your new job and the new area works out for you! Thank you for sharing this experience with us!

Thank you again for taking the time to provide your feedback on TripAdvisor and we look forward to serving you again soon!

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Reviewed 18 February 2018

My wife and three daughters stayed her for a gymnastics meet a few weekends ago. The hotel was very accommodating to all of our request. We checked out late and they were very understanding when the meet ran long. They were also very helpful finding utensils when we wanted to grill out. The rooms were very clean and we had enough room to spread out. There are also a lot of food options nearby

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank billymacus70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 11 March 2018

We are delighted to have been your chosen hotel during your recent stay in Chandler. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.

Thank you for staying at the Residence Inn Phoenix Chandler/Fashion Center and we hope you choose to create more memories with
us whenever your travels bring you back to Chandler.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

For a place that's at least 16 years old this residence inn is in sad shape. Wanted to work in the room at the nice desk, no plugs anywhere to be found unless you move a big couch. HOT Breakfast is the same every day, with a rotation of eggs, egg whites, sausage and chicken sausage. NO pancakes, no potatoes no French toast after 3 days of the same food it was getting old. The special hour at night includes no beer or wine, only the second residence inn that I have found this in 15 years. Apparently they do not want it.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 190terri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 5 February 2018

Thank you for choosing to stay at the Residence Inn Phoenix Chandler/Fashion Center and providing your honest feedback on Trip Advisor.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chandler.


Sincerely,
Jacquelyn Tyler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

I want to give this property a higher rating! The positives are great price, good location for business needs and shopping, friendly staff, was able to get early check in, pet-friendly hotel, great breakfast, clean & comfortable rooms.

But....because I had a pet I was put in a room on the first floor right next to a basketball court. People were playing basketball which upset my dog. Luckily she isn’t a barker but it stressed her out. All day and night, on the weekend, the court is used. I needed to be up at 5 am and people were playing basketball from 8:30 pm on, which included continually dribbling and bouncing the ball off the side of our room. The next morning their energy drink cans were left on the side of the building.

I would only return or recommend this property if I was guaranteed a room on the opposite side of the basketball court. This affects a good 1/3 of rooms on the west side of hotel. Even if you are on the 3rd floor you would hear the dribbling, ball hitting rim of basket and balls hitting side of building. Not quite sure what genius executive thought this was a good idea for a hotel where people come to sleep. Perhaps an ex-professional ball player?

It really is too bad because my son lives near here, but I will find another property next time. I like my peace and also like to sleep without balls being rebounded off my room walls all night.

Stayed: January 2018, travelled on business
Thank NJoyFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquelyn T, General Manager at Residence Inn Phoenix Chandler/Fashion Center, responded to this reviewResponded 11 January 2018



Thank you for choosing to stay at the Residence Inn Phoenix
Chandler/Fashion Center and providing your honest feedback on Trip Advisor!

Providing the highest level of hospitality is our number one priority and
we sincerely apologize for falling short of meeting your expectations. As a
teachable moment, we have shared your feedback with the appropriate hotel
team to ensure the necessary guidelines are in place to prevent noise
issues from our sports court/pool area from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you
again whenever your travels bring you back to Chandler.


Sincerely,
Jacquelyn Tyler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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