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Reviewed 3 weeks ago via mobile

Having never visited Egypt before, I wasn’t sure what to expect, however after being on many holidays in the past , this was by far one of the best times I have had at this hotel.the staff couldn’t do enough for you and they work so hard to make your holiday as fun and relaxing as possible. The barman HASSAN and his team that work at the pool bar made us feel so welcome and are a credit to this hotel, the food was lovely and the animation team were so friendly and always coming round and chatting and telling you all about the the evening entertainment, which was also fantastic. I honestly cannot find any fault with hotel only that we should of booked two weeks instead of one. I’ve never returned to the same hotel , as I like to try different places, but I will going back as soon as I can to make more happy memories. Thank you so much for a holiday to remember, and hope to see you very soon.

Stayed: October 2018, travelled with friends
Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsayed M, Guest Relations Manager at Jaz Lamaya Resort, responded to this reviewResponded 3 weeks ago

Dear our valued guest,

Warm greetings from Jaz Lamaya,

On behalf of Jaz Lamaya resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor.
With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Jaz Lamaya.
As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations.
We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay.
Once again, thank you very much and we are looking forward to welcoming in the near future.

Thank You,
Wessam Zakaria
General Manager - Jaz Lamaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Very nice resort,excellent snorkeling, excellent kitchen, excellent service, free alcohol, nice clean rooms, friendly stuff, the bay is safe from sharks :-) We are here second time this year. Highly recommended.

Stayed: October 2018, travelled as a couple
Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsayed M, Guest Relations Manager at Jaz Lamaya Resort, responded to this reviewResponded 3 weeks ago

Dear our valued guest,

Warm greetings from Jaz Lamaya,

On behalf of Jaz Lamaya resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor.
With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Jaz Lamaya.
As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations.
We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay.
Once again, thank you very much and we are looking forward to welcoming in the near future.

Thank You,
Wessam Zakaria
General Manager - Jaz Lamaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Arrived back this morning from a week here, my first visit to Egypt but I’m hoping it will be the first of many! The hotel is lovely, the food is amazing and the staff are so friendly and go out of their way to make you happy! Our room was serviced by Saied and he did an amazing job, his artwork with the towels was amazing, we came back to the room to a swan, a dog and a snake, all formed from a huge bath sheet! Made us smile, especially the dog! The room was so clean and tidy every day! The animation team work hard but are not too pushy if you just want to laze around the pool! Just outside the hotel to the right is a couple of shops run by the loveliest people you could meet! Abraham, Mohammed and Khaled! Will remembervthem for good! Oh, and the snorkelling is something else, like swimming around in the best giant marine fish tank you have ever seen! The fish and coral is just incredible! All in all a wonderful place to stay! Loved it so much!

Stayed: October 2018
3  Thank Lelly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsayed M, Guest Relations Manager at Jaz Lamaya Resort, responded to this reviewResponded 3 weeks ago

Dear our valued guest,

Warm greetings from Jaz Lamaya,

On behalf of Jaz Lamaya resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor.
With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Jaz Lamaya.
As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations.
We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay.
Once again, thank you very much and we are looking forward to welcoming in the near future.

Thank You,
Wessam Zakaria
General Manager - Jaz Lamaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Well we returned yet again to this hotel, this time as a couple as our friends had to cancel due to illness.Once again we were treated as long lost relations. We have always been treated so well by all the staff and it was great to see so many old friends once again. We have always treated the staff with respect and it's true "you get back what you give". I have in the past done extensive reviews of this hotel and I really cannot add very much other than that there is now a new entertainment team who need a little time to "gel". There is now a beach party every two weeks which is open to the local Jaz hotels and which is held a short walk round the bay. There is food and drink available and various acts by musicians, fire eaters, acrobats, etc. This is all free. The beach bar Morgna is now open from 20.00 to 23.00 for drinks with light background music in addition to the Nesma pool barand the dancing area outside the Mawal lobby bar. It was good to see our special friends Hassan and Hussein as well as everyone else (too many to mention by name). The Surf and Turf meal was absolutely delicious and thanks you Exec Chef Ibrahim for the lentil soup! The Tui ref Hanay was terrific. He was always at the hotel when he was supposed to be and went the extra mile by obtaining some diabetes medication for me as I neglected to take enough for the full holiday stay.I have no doubt that we will be returning to Jaz Lamaya as it is truly a"second home". Well done everybody and we would like to know that our sincere thanks and good wishes are extended to all the wonderful staff at this hotel. THANK YOU and look forward to seeing you again..

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank HENRY2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsayed M, Guest Relations Manager at Jaz Lamaya Resort, responded to this reviewResponded 4 weeks ago

Dear our valued guest,

Warm greetings from Jaz Lamaya,

On behalf of Jaz Lamaya resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor.
With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Jaz Lamaya.
As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations.
We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay.
Once again, thank you very much and we are looking forward to welcoming in the near future.

Thank You,
Wessam Zakaria
General Manager - Jaz Lamaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

Our check in process was not good. Front desk staff did not provide info about resort, ala cart restaurant info not given, tried to give us a pool view room when we booked ocean front/view. Had to persist to get our correct room and then it was not available until 7pm. They did comp us a dinner only after I asked. The rest of the staff were absolutely wonderful! Food was good but we did find after a few days that it did seem redundant. Grilled shrimp were delicious! As were a number of dishes. Even though I would consider this to be a large resort it didn't feel huge. Pool temp was perfect. Did need to grab a lounge early as people did reserve them early. The snorkeling was great. Went right off the jetty...saw lots of fish and gorgeous coral! Highly rec snorkeling! I would come back here for sure.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CaliforniaTravelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsayed M, Guest Relations Manager at Jaz Lamaya Resort, responded to this reviewResponded 5 weeks ago

Dear our valued guest,

Warm greetings from Jaz Lamaya,

On behalf of Jaz Lamaya resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor.
With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Jaz Lamaya.
As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations.
We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay.
Once again, thank you very much and we are looking forward to welcoming in the near future.

Thank You,
Wessam Zakaria
General Manager - Jaz Lamaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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