We stayed here on the last leg of our month long honeymoon. The intention was to save the best for last. I really wanted to love this place but unfortunately, the experience was pretty awful for several reasons.
1. Several items missing from our room including jewelry and money. We’re in Bora Bora so naturally, we spent a lot of time snorkeling. Before jumping in the water, we took off some jewelry and took money out of our pockets. We left at noon and by the time we returned at 4:00 PM, the items were gone. Housekeeping cleaned our room while we were out. We reported this to management and they did little to remedy the situation. They said they would “ask the housekeeper if they’d seen it”. We never heard back and it’s been two weeks. What upsets me even MORE as I write this review is that in the past 3 months, SEVERAL other guests have ALSO mentioned on Tripadvisor that items have been missing from their room and I’m only counting folks who decided to write a review on Tripadvisor. Makes me wonder how many other guests have had items stolen from their room that we don’t know about!
2. Understaffed. There was a corporate group of about 50-80 people who arrived during the middle of our stay. After they arrived, it became painfully obvious that the hotel was WAY understaffed. Oftentimes, we would wait 40 minutes after we were seated before our drinks would arrive. Then another 30 minutes for each course of our meal and it made our dinners a 2 hour ordeal. The excursions (free or paid) through the hotel were always booked and full. They ran out of snorkel equipment and fins for guests because the “large group” took them all for their trip.
**At this point, I really felt the true meaning of being “trapped in paradise”. We couldn’t get OFF the Hilton island because the tours we wanted to do were fully booked. We couldn’t snorkel AT the property because they’ve loan them all out to the “large group”. There was nothing to do!
3. Weather was consistently crappy! We had 4 straight days of rain and clouds where we didn’t see the blue sky AT ALL!!! I’ve been to other tropical beach destinations multiple times (Hawaii and the Carribean over 15x total) and I have never experienced such consistent crappy weather! Usually, it would rain for 30 mins and within the hour, the rain clouds would pass and you’d see some sun. Here, we had NOTHING for 4 straight days and I didn’t need an ounce of sun block. Looking out of our overwater bungalow was like looking out of the San Francisco Bay. Waters were choppy and it was a dark blue/gray-ish color most days.
4. Poor location-choppy waters. Bora Bora is made up of one big island and a string of small islands that surround it. Most hotels are located on a separate small island near the bigger/main island and the hotels are situated either in towards the main island or out facing the ocean. I think because the Hilton is facing OUT towards the ocean, the water was very choppy and not the calm and still waters you image they have in Bora Bora. Because it was so choppy, I felt the entire bungalow swaying with the water and if I tried to read in bed, I would oftentimes get motion sick.
5. Food and Beverage – lack of options & prices. I realize that everyone has talked about paying $8 a water at the hotel. What I didn’t realize was that once at the Hilton Bora Bora, you are trapped on the Hilton island and you have no other OPTION but to buy your water from the Hilton. SO, you either fork out your $8/water, $20/pina colada and $25/club sandwich for lunch OR take a $15 shuttle to the Bora Bora main island to pay slightly less. It was mostly rainy during our stay so we stayed at the hotel for our meals. The Tamure Grill Restaurant is the only option for breakfast AND lunch on the Hilton island. By the 3rd day, you get pretty sick of the same menu for breakfast and lunch everyday.
When it WAS sunny, the water WAS very beautiful and when the hotel DID have enough snorkel gear, the marine life was amazing. I really wish I could have more nice things to say but this trip was not at all what I imaged. Bora Bora is a beautiful place, but I would NEVER recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Bora Bora... It's possibly the most glamorously famous island in the world. Bora Bora's legends, mysteries and romance lend an almost mystical dimension to its very name. The island rises up from the middle of the crystalline, multi-colored waters of its celebrated lagoon which is protected in turn from the ocean by a string of tiny coral islets. Suspended between turquoise waters and limitless skies, Hilton Bora Bora Nui Resort & Spa nestles in a sacred cove of white sand and majestic lava rock. Here you will find a sensitive blend of authenticity and luxury - the very best of Polynesian tradition combined with sumptuous comfort. A wifi connection is available for free all across the resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia and Agoda so you can book your Conrad Bora Bora Nui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Bora Bora Nui Hotel Bora Bora
- Hilton Bora Bora Nui Resort And Spa
- Hilton Bora Nui Hotel
- Hilton Bora Nui Resort