We were coming home from Christchurch and thought we would break the trip with a night in Timaru. So I hunted the net and made a decision as to our stay location. Was presented with a choice - book a room and pay on site or pay now. So I popped the credit card number in and did not think agaiin about it. Fortunately though, there must have been alarm bells somewhere because I did not close the web pages to do the booking. Instructions on tha page said to print the confirmation but no available printer precluded that.
Arrived at the motel and girl behind the counter said I cannot have paid because they do not take bookings via booking.com – just reservations. I suggested that the page had a PAID note in large red capitals.
Still no joy so paid again thinking that it should be easy enough to get it sorted and tee up a refund.
Went to room and cranked up the net. Took it back to office and showed the girl the large red PAID on the screen.
She went and got Dad.
Dad said we cannot have paid because they do not have that arrangement with booking.com. When I asked what the red PAID meant, he explained that it meant the booking had been taken and a reservation made!! I asked why they would use the word PAID if they meant a reservation had been confirmed. Finally, after a long debate, he accepted that we had paid after I explained what the page looked like and how I paid.
My money was refunded.
5 minutes later he came to the room and said there had been a mistake made – my initial credit card payment to booking.com had been passed on to the mptel on a booking.com credit card and that now the motel is out of pocket. I needed to go over and do another refund.
He was getting more and more agitated and irrational and louder and louder. My wife had a heavy cold and does not travel well anyway and had gotten under the duvet while I was over at the office – he came and sat on the bed to explain it to her! Sitting on her bed - I ask you!
I went across to the office thoroughly confused and did what he wanted just to get rid of him. He was confused, did not know how his EFTPOS system worked, did not know how booking.com worked and kept bleating how difficult booking.com was to work with - none of which are my problems.
I suspect that we have paid $300 for the nights accommodation now but will not be able to check till our credit card statement comes out. So tjhe battle may only be half over.
Would I recommend the place - no! Would I stay there again - only when hell freezes over!
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- Also Known As:
- Aspen On King Timaru