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6 - 11 of 329 reviews
Reviewed 22 August 2019 via mobile

This was our final stay of 3 places in Bali and sadly I have to say that it was our least favourite.
I hope the owner/management reads these reviews and takes some notice though, after reading previous reviews and seeing no changes, it seems doubtful, which is a real shame.
This hotel relies HEAVILY on its beachfront location. And really, that’s the only positive.
The rooms are DESPERATELY in need of an upgrade and are very basic. In our room, the fridge was mouldy and the cabinet door on front of it did not close properly, there was black mould in the bathroom grouting, the sheets did not fit the bed properly so during the night would end up scrunched up underneath us and the rooms smelt musty. Our teenage children’s room also smelt, especially the bathroom. The rooms were not cleaned to a high standard- you could tell it was a rush job. Towels not changed unless you left them in a pile on the floor ( no signage to tell you this), sheets not changed in 6 days ( I knew this because there was a black mark on our sheet which was always there throughout our stay!). No ‘welcome’ book about the hotel or area. No bottle opener in our room.
One or two staff were hard working and helpful but many others seemed cross at having to help and spent a lot of time chatting or on their phones. Such a contrast to the professional conduct at the other places we stayed at. I even saw a few laughing and talking about guests behind their backs.
Be aware that the beach in front of the hotel is not private and the hotel do not have sun beds themselves there. It is all separate. There are no umbrellas either at the pool or on the grassy area in front of the beach. You have to rely on shade from the trees.
The breakfast is not worth the money. Ask for eggs cooked and for the bacon if you want anything decent. Also some items ran out by 9 am.
All these things have been mentioned in previous reviews and it would only take a few small changes to improve. To the owners I would say.... you’re obviously making a lot of money from this hotel, put some money back into it, update rooms, train staff, improve management and it would be fantastic!
Apart from the couple of good staff and the location, the only things worth mentioning are that the pool is good, the air con works well and the hotel gardeners maintain the garden well.
We thought of leaving and finding somewhere else even though we had paid in advance, but ‘got used to it’ (which shouldn’t really be the case).

Date of stay: August 2019
Trip type: Travelled with family
3  Thank ihatecrocs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 August 2019 via mobile

We booked a deluxe twin, ground floor room and were given a superior room on the second level. This room had no hot water, linen was stained, doors squeaked and grated on floor, mould smell and we could hear the music from Finns Beach club across the lane. (Room 29)
We complained next day and were “upgraded” to a deluxe room on ground floor as we had booked originally. This room was much nicer and very quiet. We could not hear the beach club at all.
The grounds are lovely and pool is nice and deep and great spot to see the sun set.
Breakfast was included in the rate but was average in selection.
There are lots of great restaurants and Warungs to eat in including Chef Bagus warung and SVA just behind the hotel.
You can walk to the main part of Canggu along the beach at mid to low tide or into Seminyak both approximately 15mins.

Staff are lovely and helpful overall a nice stay and good value for the area which is very expensive for accommodation.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank petal808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 August 2019 via mobile

We had our vow renewal ceremony at this hotel earlier this month. I have been in communication with the manager, Nora for over a year planning this event. She went out of her way to accommodate our needs and it ended up being a perfect event.
The hotel is right next to Finns beach club so it’s in a busy area. The hotel needs some upgrades to fit in with its surroundings. Some of the staff members are not comfortable conversing in English making requests difficult.

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank Stashvj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 July 2019 via mobile

This is a great hotel right on the water front. Rooms are large with the usual facilities. No kettle in room but if you ask it is available. If you like partying the hotel is right opposite Finns night club possible the biggest night club in the world.

Date of stay: July 2019
Trip type: Travelled with friends
Thank trustascot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 July 2019 via mobile

very beautiful hotel. with beach views. I am very happy.
holiday in canggu bali which is very pleasant. with a very beautiful hotel and a very good location. I will stay next time. Thank you. Its recommended hotel

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank dhonyatmyra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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