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Hotel Tugu Bali
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Reviews (930)
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Reviewed 30 July 2015

From the moment my family and I walked into this hotel, and right through till the time we left, our experience at TUGU Bali was excellent. The emphasis on personalized customer service is fabulous. Throw in the exquisite antique decor seeped in tradition, the warm welcome greeting us at our room, the delicious food, and the open grounds, this was truly a special holiday. Thank you for a great stay!

  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rajbir a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementAnd, Manager at Hotel Tugu Bali, responded to this reviewResponded 3 August 2015

Dear Mr. Rajbir A,

We are always interested to read the opinions of our clients and thank you for posting them on TripAdvisor. Thank you for your review!

We’re certainly pleased that you have appreciated our location, the antique decor, our cuisine and the personalised customer service in our hotel.

We really hope that you will come back and stay with us again!

Terima Kasih Banyak! Matur Suksema!

Yours sincerely,

Attila AE Domby

E: bali@tuguhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2015

We really enjoyed our stay in this wonderful hotel. You feel like home. The service was very efficient and very well orginised. Our room had a private pool which was very clean and quite refreshing during the hot days...

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jean-Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementAnd, Manager at Hotel Tugu Bali, responded to this reviewResponded 3 August 2015

Dear Mr. Jean-Paul J,

It’s great to read flattering remarks that you shared on TripAdvisor! Thank you very much.

I am pleased that the hotel’s unique decor and our staff lived up to your expectations and I hope you took back some delightful memories.

Your comments are an encouragement to us all and we hope that you will come back here soon.

Terima Kasih Banyak! Matur Suksema!

Yours sincerely

Attila AE Domby
E: domby@tuguhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015

I recently stayed at this outstanding property. The staff, room, grounds and food were amazing! The staff remember all our names (2 adults and 2 children) and put extra attention on every detail. The room was very large, bedding supreme and filled with flowers. We ate in the dining room twice and both nights had incredible dishes. Poolside food and drinks were also perfect. The hotel is authentic Bali and not overrun with tourists. The location keeps the noises of the street out and it was a delight to stay there.

Room Tip: Walter Spies Room was amazing
  • Stayed: July 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank PatienceShutts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementAnd, Manager at Hotel Tugu Bali, responded to this reviewResponded 24 July 2015

Dear Guests,

Thank you for taking the time and writing a beautiful review of us. We are thrilled that you have found Hotel TUGU Bali an “outstanding property” and our cuisine and our service “amazing”.

In TUGU Bali we do everything to provide the traditional Balinese atmosphere with 5-star service to our precious guests. Myself and my team work very hard to close the door to the outside world and give our guests pure “sanctuary” inside. Thank you for noticing. We are looking forward to welcoming you and your family back again in the near future: Meriki malih nggih!

Sincerely yours,

Attila AE Domby
Manager
E: bali@tughotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2015

As an avid traveller, I've seen my fair share of beautiful islands, exotic destinations and amazing resorts. However, Tugu Bali far surpassed any of my experience that I feel compelled to leave a rare review. The term hotel does not do any justice to Tugu. The rooms are luxurious and spacious, the decor is beautiful - full of antiques everywhere, the many gardens around the property are peaceful and so serene to walk in. However, what sets Tugu Bali apart and clearly a class above the rest is in the service and attention to detail. The General Manager and his Assistant Manager, Pande Dwipa together with their team at Tugu treat you like royalty. From the moment you step through the grand entrance, the team waits on you hand and foot. Service is personally tailored to each individual and is designed for you to make the most out of your stay.

Many resorts provide breakfast but Tugu goes the extra mile with an all day breakfast service at anywhere you want on the premises. You can have breakfast in bed, by the beach or at a location of your choice around the property irregardless of the time you prefer. The Tugu team is quick to set up a lovely outdoor setting as long as you wish it with your lovely spread. And while we're on the subject of food, the complimentary afternoon tea with its local delicacies is a must. We opted to enjoy our tea by the beach overlooking a gorgeous sunset. Every Thursday, the dinner comes with a show and I highly recommend it. We had such a great time enjoying the scrumptious meal with the exotic Bali traditional dance show.

A huge thank you to the wonderful team at Tugu Bali for a job well done to give us an unforgettable experience. Every single member of the team went above and beyond the call of duty to make our stay easily the most memorable short trip ever. My only regret is that we didn't stay longer. I will definitely be back!

  • Stayed: June 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank dotcom_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementAnd, Manager at Hotel Tugu Bali, responded to this reviewResponded 20 July 2015

Dear Guests,

Thank you for taking the time to write this review and let us and the world know about your above class experience at Hotel TUGU Bali:

“Tugu Bali far surpassed any of my experience…what sets Tugu Bali apart and clearly a class above the rest is in the service and attention to detail.”

We all are so passionate about our hospitality work, we greatly appreciate hearing that our special TUGU service has reached you. Will deliver this review to my assistant and to my staff.
Matur Suksema, Terima Kassih Banyak and thank you!

Looking forward to welcoming you back again in TUGU!

Sincerely yours,

Attila AE Domby
Manager
E: bali@tughotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2015

The Hotel Tugu Bali is one of the best places I have ever staid in whilst traveling the world.
The attention that is given to little details, like flower arrangements, candles, and even a little present on arrival & departure, was absolutely falttering. The staff is so friendly and sweet & make you feel special.
Parts of the hotel are also museums & there are many limited collectors items you will not see anywhere else in the world. This is particularly charming as well.
The hotel is located in beautiful Changgu, where a lot of the expats live, and which makes you be away from the hustle and busy bustle of Seminiak and Denpasar.
You may want to consider renting a scooter to get around. There are many places to eat, and ithe beach is ideal for surfing.
I had the suite with the private pool & I was in heaven :D I loved everything about Tugu Bali & put it very high on my recommendation list (and I am a picky person when it comes to hotels ;))

Room Tip: The Dedari Suites have a small private ensuite pool
  • Stayed: June 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Globetrottersince78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementAnd, Manager at Hotel Tugu Bali, responded to this reviewResponded 20 July 2015

Dear Guests,

Thank you for taking the time to write and let us and the world know about your experience at Hotel TUGU Bali:

“The attention that is given to little details…The staff is so friendly and sweet & make you feel special.”

It is the greatest pleasure to work and focus on delivering our vision of hospitality to our precious guests. Thank you for commenting. Looking forward to welcoming you back again in TUGU!

Matur Suksema, Sampai Jumpa and thank you!

Sincerely yours,

Attila AE Domby
Manager
E: bali@tughotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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