We'd originally booked 11 nights at villa echo beach but left after 3 nights.
We requested a high chair, car seat & cot to be ready for us on arrival, these were not ready.
Once in the villa I discovered my safe also wasn't working. The air-con in our room was like a hurricane, impossible to sleep in but again this was resolved the next morning once I raised the issue.
The staff fixed all these issues up asap but I just felt they should have sorted for our arrival.
As for the villa itself I expected it to be of a much higher standard than it was. Scuff marks on a lot of walls, the TV set-up was awful with all wires hanging below, ants on a lot of kitchen surfaces. Just the general standard of the villa was pretty scruffy in my eyes (photos attached).
The communication I had with Caroline was excellent, as mentioned above she resolved all my issues asap & provided complimentary passes to finns.
I thought long & hard about writing this review as I always try to do fair honest reviews & hate giving poor reviews.More