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All reviews rooftop pool great location breakfast buffet is canggu beach walking distance top floor stayed here for nights amazing staff lawn bali nightlife cafes batu surfers scooter kuta
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Reviewed 14 January 2020

Very cute, clean hotel. Basic amenities though, if that. The room had only 2 large towels, and we had to ask housekeeping 3 times before we got more (and still didn't get the small towels we asked for). We paid to have our laundry done, and it was nice that it was available to us since we were traveling for a little while. Nice buffet on the roof that's included with breakfast. Good drinks at the pool. Very welcoming staff. Excellent location - a block and a half from the beach on one side and at the start of all the shopping and restaurants/cafes on the other.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
2  Thank c114nyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AstonCanggu, General Manager at Aston Canggu Beach Resort, responded to this reviewResponded 15 January 2020

Dear Valuable Guest,
Thank you for staying with us and leaving your review regarding your recent stay. I am glad to hear your compliments regarding our staff and restaurant. Concerning your feedback about towel, rest assured that necessary measure has been exercised by our team, however, some aspects were beyond our control. Nevertheless, my team and I are already looking forward to your return, hopefully for a much longer stay.

Best Regards,

Gusti Cayaningrat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020 via mobile

We had 2 rooms on the 5th floor, great access to the pool and breakfast. Room is spacious and clean, it’s a bit party rocked but hides it well. No hand towels provided but clean towels daily. Breakfast is good. All you can ask for, omelet station, fresh fruit and pastries. The restaurant is standard fare nothing to write home about but no complaints either. Staff is great and the location can’t be beaten. The roof
Top pool and deck is amazing.

Date of stay: January 2020
Trip type: Travelled with friends
Thank mwal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AstonCanggu, General Manager at Aston Canggu Beach Resort, responded to this reviewResponded 15 January 2020

Dear Valuable Guest

Thank you for taking the time to share your feedback with us.

I regret to learn that you were not impressed for the discomfort you experienced since your nights were disturbed by the music coming from our neighbors. Rest assured that efforts to ensure guest's convenience were exercised as well necessary measures have been taken, yet some factors were beyond our control.

While our team is known for creating memorable experiences, I would like to extend my apology as this was not the service we aim for our guests. Concerning your feedback, I have addressed your comments to the related departments as we always strive for the better.

With that being said, I do hope that we will have an opportunity to restore your confidence in our hotel and I look forward to welcoming you back soon. Should you require any further assistance, please do not hesitate to contact me at canggugm@astonhotelsinternational.com

Best Regards,


Gusti Cayaningrat
General Manager

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Reviewed 10 January 2020

The beds were horrible. So hard. They didnt replace the towels with fresh ones. The didnt provide hand towels and if anyone is partying on any balcony you will hear it as they all face each other. The location is fantastic but was so disappointed we left a day early. Of which they said they wouldn't refund!

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jeremy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AstonCanggu, General Manager at Aston Canggu Beach Resort, responded to this reviewResponded 15 January 2020

Dear Jeremy S

I have well noted your comment and disappointment. We have carefully investigated on the case you mention.
At that point, I would like to inform you that your loyalty status gives you the opportunity to be upgraded to the next room category based on availability upon arrival. As a consequence, your room upgrade cannot be confirmed upon reservation but only at check in time. It looks that there has been a misunderstanding with our reservation agent and please accept our sincere apologize about it.

Best Regards,

Gusti Cayaningrat
General Manager

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Reviewed 8 January 2020 via mobile

What a delightful hotel, rooms are spacious and clean — the pool is on level 5 - so is the restaurant for breakfast - breakfast is GOOD! Love it - plenty of variety and clean .. location is just 50metres from the beach - Canggu is for the hipsters & hippies .. it’s kind of old Bali with yoga, and lots of vegan restaurants. It’s surfers are out for 13hrs a day and there is no rubbish on the beach . The local restaurants are pricey - the hotel isn’t.
Spooky that there isn’t a level 4! Ha!

Date of stay: January 2020
Trip type: Travelled with friends
Thank melaniescrafton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AstonCanggu, General Manager at Aston Canggu Beach Resort, responded to this reviewResponded 15 January 2020

Dear Melanie,

Thank you for the review during your stay with us! We are glad that you enjoyed your stay and looking forward to welcoming you back again very soon.

Sincerely,

Gusti Cayaningrat
General Manager

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Reviewed 8 January 2020 via mobile

Offer all is good, room is so big for 4 stars and the interior is looks modern, breakfast also nice they have a lot of the menu for the buffet style.
The pool is ocean view and very near to the restaurant so easy to order something.
when we order the floating breakfast it’s very taking our time, but we are still recommend the floating breakfast because it’s very nice

Date of stay: November 2019
Trip type: Travelled with family
Thank fukuokasari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AstonCanggu, General Manager at Aston Canggu Beach Resort, responded to this reviewResponded 15 January 2020

Dear Fukuokasari

Thank you for staying with us! It was a pleasure to have you here as I am delighted to hear that you had a wonderful time at Aston Canggu Beach Resort. Thank you for your kind words regarding our pools and food & beverage.

Concerning your feedback on our room condition, it is highly appreciated as we always strive to maintain our property well to deliver our guests’ satisfaction. With the greatest pleasure, my team and I are already looking forward to your fourth visit! Should you need any assistance with your future bookings, please do not hesitate to let me know at canggugm@astonhotelsinternational.com

Best Regards,

Gusti Cayaningrat
General Manager

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