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“Badly let down by unreliable and very slow service”

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Turtle On The Beach
Ranked #5 of 52 Hotels in Kovalam
Certificate of Excellence
Cambridge, UK
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Badly let down by unreliable and very slow service”
Reviewed 27 April 2012

Modern and comfortable hotel with spacious rooms and nice pool area. Service however was appallingly slow in the restaurant and the reception staff just kept forgetting our requests, even over important matters such as ordering a taxi for the airport.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank YshaCB21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 16 May 2012
Dear Guest,

Thank you choosing Turtle on the Beach. We regret that you had less than a pleasant stay with us. The concerns highlighted by you have been noted and will be duly investigated.

We once again regret the inconvenience and look forward to offering you a perfect visit on your next check in.

Regards,
Karan Bakshi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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916 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (367)
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English first
Cleveland, OH
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 April 2012

Based on my past experience with problematic Indian establishments and based on the fact that this hotel does not come up on Google when you run a search for Kovalam Beach Hotels, I I was a little skeptical about the place. But I'm so glad we chose this hotel! We were very happy with our 4 night stay here. We had an Arabian Sea View room. The room was clean and very spacious, with an also spacious balcony. The bed was surprisingly comfortable, by Indian standards, and the pillows were some of the most comfortable hotel pillows I've ever encountered.
The bathroom was also very impressive; it looked more like something out of a fancier American or European hotel. My only gripe is that the tub appeared to have a leak, causing water to pool after showers.
The staff was very friendly and helpful. The whole property is well-maintained.
Breakfast was good, though the offerings were a little repetitious. We ordered room service a few times for dinner, and the North Indian selections were very delicious.
While we were not there for beach use (we were visiting family), I would agree with other reviewers who commented on the indirect path to get to the beach.
We were extremely happy with this hotel, and doubly so given the nightly rate we got on hotels.com.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hema S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 16 May 2012
Dear Guest,

Thank you for choosing Turtle on the Beach, we try and offer the best in hospitality to travelers who visit Kovalam & we sincerely appreciate your comments about our services and amenities. The concern highlighted by you about the route to the beach has been noted as guest feedback goes a long way in identifying areas of correction.

We look forward to welcoming you again on your next trip to Kovalam.

Regards,
Karan Bakshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2012

The rooms were excellent - well designed, comfortable beds, good tv etc. The breakfast buffet was comprehensive. I was disappointed by the number of children - it looks like a hotel straight from Miami beach rather than a family resort but the pool was noisy (there wasn't one point when we were there that kids weren't playing in it). The walk down to the beach is also a little random - through the back of another hotel then down a path surrounded by garbage. Food and drinks in the hotel were also double the price of local restaurants. It is nice, but considering it is more expensive than mid-range places with pools in the area it may be worth shopping around.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 16 May 2012
Dear Guest,

Thank you for choosing Turtle on the Beach. Located in picturesque Kovalam, we try and offer the best in hospitality to leisure travelers & we sincerely appreciate your comments about our amenities and dining avenues. We provide our guests with par excellence facilities and services, perhaps this information would assist you in acknowledging our pricing from a service to price perspective.

We look forward to welcoming you again on your next visit to Kerala.

Regards,
Karan Bakshi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2012

The hotel is located very close to the Kovalam beach but as mentioned in other reviews the shortcut way provided by the hotel from the hotel to the beach needs a lot of improvement.The rooms are pretty good and the staff was nice too, they also changed our room on request from the ones in the new block where there is no lift and gave us a suite as we were having problem going up and down the stairs with our small baby. The food was ok not that great not much variety. The main drawback i found was that there was no free access to wi-fi u have to pay for it.

Room Tip: go for room with arabian sea view in the old block as in the new block there are no lifts
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dp_chd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 16 May 2012
Dear Guest,

Thank you for choosing Turtle on the Beach. We are delighted to learn that you had a pleasant stay with us. As we strive to offer matchless hospitality, a review like yours motivates the spirit of the team. Your feedback about the food menu will be treated with utmost seriousness.

We look forward to hosting you again on your next trip to Kerala.

Regards,
Karan Bakshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level 5 Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 15 April 2012

Nice place but exceptionally bad beach access the hotel claims go be five star but I would rate it as 4.5 star at best nice small pool, smal gym ....but the luxury of a five star is missing. The staff was extremely helpful. The rooms have a great view and are quite efficiently done ours was a duplex which was huge by any standards. But again the toilet was just like a 4star hotel toilet. Even the linen in the rooms was average. The hotel lobby is small and has no granduer I guess that also puts off any feeling of luxury.
The beach access is exceptionally bad they are using some one else's land to access kovalam beach ..the access is dangerous at night...come back via road if you stay late at kovalam.

Food is wanting that I felt throughout Kerala may it's cooked to suit western pallette.
Leela's resort which is just next door is grand and also has a private beach...seems like a better option.

Room Tip: If traveling with family take the duplex room it's got great views and and is a real value for m...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank arj_ind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaranBakshi, General Manager at Turtle On The Beach, responded to this review, 16 May 2012
Dear Guest,

Thank you for choosing Turtle on the Beach. It is a pleasure to receive such a candid feedback as guest comments constantly help us in identifying areas of progress. We also take this opportunity to thank you for your appreciation about the view from the room. We regret the inconvenience caused due to the route to Kovalam beach, we are striving to resolve the concern in the near future.

We look forward to hosting you again on your next trip to Kerala.

Regards,
Karan Bakshi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Turtle On The Beach

Property: Turtle On The Beach
Address: ITDC Road, Kovalam 695527, India
Region: India > Kerala > Thiruvananthapuram District > Kovalam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kovalam
#4 Spa Hotel in Kovalam
#4 Luxury Hotel in Kovalam
#6 Family Hotel in Kovalam
#8 Romantic Hotel in Kovalam
Price range (per night): ₹ 5,793 - ₹ 18,861
Hotel Class:4.5 star — Turtle On The Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
By blending the finest of art with the most sophisticated luxury, Turtle on the Beach brings about a new grammar in holidaying in this part of the world. You will find it unique in every way you look at it, either as a whole or in parts that make it a whole. And that makes Turtle on the Beach a one-of-a-kind boutique hotel. ... more   less 
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Also Known As:
Turtle On The Beach Hotel Kovalam
Turtle On The Beach Kovalam, Kerala

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