Silvia at the front desk was blatantly rude and refused to help us. They advertise a free shuttle to and from the airport, when we inquired about our pick up from SJO they sent us a link to the paid taxi service. There was a discrepancy in the level of our room, to try and remedy this they offered a shuttle for us back to the airport (which is supposedly a free service). Silvia gave us the receipt for the shuttle, she booked it 3 hours before we needed it and then refused to change it, saying they needed to know 24hrs in advance when it was only booked 12 hours ago and we were only informed 1 hour before they were to arrive.
The rooms were ok, only a surface clean with a bit of grime on everything. Cheap furniture that was uncomfortable and itchy. The service staff was very pleasant, Sergio who carried out luggage was fantastic, kind and quick. Alma who is a maid and helped with the breakfast was very sweet and genuinely nice.
Our room was near the pool and the breakfast set up, it was noisy and a wake up at 5am wasn't exactly desirable. The breakfast was defiantly lacking, instant coffee, packaged fruit and sugar water juice options. Most items were gone by 8am and almost nothing was restocked.
Myself and my family was very disappointed in our stay at the Apartotel Suites Cristina, even though the price was fair the level of service was unacceptable. The 'free' shuttle service was non existence at least for us, and by the end of our stay Silvia was on verge of being openly hostel. I wouldn't pay $25 a night for another stay at Apartotel Suites Cristina.
- Official Description (provided by the hotel):
- We offer comfortable and fully equipped Suites-Apartments with 1,2 or 3 bedrooms from 420 to 1000 square feet. We have free airport(SJO) to hotel transportation, and we charge US$5 from hotel to the Airport, both services must be booked with us. Free high speed wi-fi and free buffet breakfast. We specialize in medical tourism, families and business travelers. ... more less
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- Also Known As:
- Apartotel Cristina San Jose