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All reviews caravan tour premium level japanese restaurant costa rica room service tennis courts guest services pool area breakfast buffet tour desk free airport shuttle very nice hotel nice pool close to the airport pura vida pollo palacio
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Reviewed 8 October 2018

If you want a quiet, elegant place with excellent and personalized service, this is it!! Enjoy the gardens, swimming pool area and the many restaurants and bars. Still the best breakfast option in San Jose

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank raulaH6557GQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director General at Barcelo San Jose, responded to this reviewResponded 10 October 2018

Dear Guest
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations.
Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Best regards,
Carlos Ruíz,
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018

I'm a little bit biased on this review. I went to San Jose during the rainy (slow) season, coming from La Fortuna. I arrived at the hotel a couple of hours early, my assigned room wasn't ready so I upgraded to a better room. Hence my biased review. I will tell you the hotel has everything you need, gym, pool, 3 restaurants to choose from and the food is so good. Free breakfast too. Staff was extremely friendly and helpful. if you need a ride to the airport, ask when you check in. Very simple process. Front desk can also assist with tours, at no charge to you. Take the city bus tour, it's a great way to see and learn about the city and history of San Jose and Costa Rica.

Date of stay: September 2018
Thank ted b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director General at Barcelo San Jose, responded to this reviewResponded 9 October 2018


Dear Guest
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your expectations.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,
Carlos Ruíz,
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Good Hotel and excellent staff service. Front dest very accommodating. I was able to get into my room 4 hrs prior to check in and it was highly appreciated since I had travel all night. Great Shuttle service from San Jose Airport and back free of charge. Costa Rica Airport offers the best service to help you with your Luggage upon arrival and departure.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank rdittmer0730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director General at Barcelo San Jose, responded to this reviewResponded 5 October 2018

Dear Guest
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Best regards,
Carlos Ruíz,
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

First time staying at the Barcelo, i went based on amenities. A few restaurants, gym, lounge and a pool. I was actually surprised at how good everything was. Very clean hotel. Friendly staff, the restaurants are lounge were very good. The only negative thing was the rooms were dated.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director General at Barcelo San Jose, responded to this reviewResponded 5 October 2018

Daer Guest

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your expectations.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Best regards,
Carlos Ruíz,
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

I enjoyed the friendliness of the staff, the cleanliness of the room, and the safety features of needing key to get on the elevator. Breakfast was great with a good variety.I would definitely stay here again.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank tdaniel888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director General at Barcelo San Jose, responded to this reviewResponded 28 September 2018

Dear Guest

Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,
Carlos Ruíz,
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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