I was upgraded to a Premium suite. A really big room, comfortable bed with a new chocolate awaiting me on the pillow daily. Great view of the city from the window, helpful staff at reception. Overall, one of the nicest hotels I've stayed in.
With that in mind, a few things to consider - the location is right in the city, which is not a safe place to hang around at night, there are also drunk teenagers around on an almost daily basis, so if exiting the hotel - it's usually straight to a taxi. so location-wise, it could have been in a better environment.
Also, most staff, like most people in San Jose, don't really know English. The people at reception however, do speak it, so it's not really an issue.
Overall, I very much enjoyed my time in the hotel.
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